Shop Manager
Future communication company
Total years of experience :8 years, 5 Months
Responsible for the daily managing of staff .
• managing payroll and staff productivity
• ensuring company health and safety standard are adhered at all times
• Keep abreast of market trends and competitor activity
• Driving the sales, monitoring the performance and identify commercial opportunity and
making recommendations to meet and exceed business plan.
• Motivate team members to achieve shared goals and acknowledge team and individual
successes.
• Managing up to 5 members of staff.
• Controlling costs in line with sales and key ratios.
• Giving feedback on lines, sellers and customer request
• Train and promote newnest product, high customer service standards.
• establish and maintain effective profeesional relationship with key business partners .
• building excellent relationship with key customers like VIP customers, window shoppers
and cooperate sales opportunity .
Future communication company
Welcome and greet every customer in a warm and friendly manner &demonstrate
excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and
demonstrate appropriate products; recommend link products at every sale opportunity;
close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills
against their purchase and provide professional cash point service
• Handle customer complaints professionally and efficiently, in line with the company
after sales policy
• Demonstrate and maintain product knowledge in store promotions at all times
• Maintain personal grooming standards
• Check stock levels daily and inform of depleting stocks to the store manager in order to
replenish and maintain optimum stock levels
