رناد الاسمري

• Manage enterprise client relationships as primary point of contact, ensuring consistent engagement, satisfaction,
and SLA-aligned service delivery
• Conduct regular client meetings and structured business reviews to assess requirements, capture feedback, and
communicate updates or service changes
• Act as a consultative business partner during meetings, addressing client pain points and aligning solutions to
business needs
• Monitor account health, customer satisfaction signals, and service performance, proactively identifying risks and
escalation points
• Handle customer inquiries and complaints, coordinating resolution with internal teams (operations, product,
support)
• Maintain CRM records of all meetings, client interactions, inquiry logs, and account updates for accuracy and
reporting compliance
• Collect and analyze customer feedback from meetings and interactions to support service improvement initiatives
and trend identification.

• Delivered high-volume customer engagement, ensuring strong customer experience and satisfaction
• Identified customer needs through direct interaction and provided tailored product recommendations
• Achieved sales targets through upselling, persuasion, and objection handling

• Conducted legal research and analysis to support case preparation and ensure alignment with procedural
requirements.
• Drafted and reviewed contracts and statements of defense under supervision.
• Ensured tasks were carried out in compliance with internal policies and legal procedures, supporting
efficiency and process integrity.

• Participated in legal team discussions, contributing to case strategy and preparation through research and
document review.
• Proofread and formatted legal documents and court filings with close attention to detail to ensure clarity
and correctness.
• Managed tasks and deadlines by organizing case progress, client communication, and documentation to
keep order and accuracy.