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Renad Alfarhan, IT Engineering Specialist

Renad Alfarhan

IT Engineering Specialist·Al-Mi’awiya Information Technology Company

Saudi Arabia

Bachelor's degree, Digital Media

Work experience

Total years of experience: 1 years, 4 months

IT Engineering Specialist

February 2025 - May 2025

Al-Mi’awiya Information Technology Company

Riyadh, Saudi Arabia

February 2025 - May 2025

• Developed an internal ticketing system that streamlined workflows and enhanced user experience across departments.  
• Spearheaded automation initiatives that boosted service response times by 30%, increasing overall operational efficiency.  
• Collaborated with cross-functional teams to resolve key process bottlenecks, reducing manual tasks by 40%.  
• Designed intuitive, user-friendly interfaces to improve navigation and accessibility for end-users.  
• Analyzed user behavior and leveraged data insights to inform content strategies, resulting in higher engagement rates.  
• Maintained a customer-centric approach, aligning all tech solutions with business objectives and user needs.

Company industry:
IT Services

Technical Support Specialist

August 2024 - January 2025

Centennial Higher Training Institute

Riyadh, Saudi Arabia

August 2024 - January 2025

• Delivered exceptional technical support to over 100 users, enhancing user satisfaction and engagement.
• Designed and developed dynamic WordPress portals, ensuring seamless payment processing and Zoho CRM integration.
• Collaborated with cross-functional teams to create user-friendly interfaces, improving overall user experience.
• Utilized best practices in UI/UX design to optimize website functionality and accessibility.
• Implemented effective content strategies to drive traffic and enhance brand visibility.
• Engaged in continuous learning to stay updated with the latest web development and marketing trends.
• Contributed to project success through strong problem-solving skills and attention to detail.

Company industry:
Training & Education Center

IT Support Technician

June 2024 - December 2024

King Fahad Medical City

Riyadh, Saudi Arabia

June 2024 - December 2024

• Streamlined IT support processes by resolving over 15 tickets daily, enhancing user satisfaction and operational efficiency.
• Developed and optimized internal IT documentation, ensuring clarity and accessibility for team members.
• Leveraged troubleshooting skills to identify and address technical issues, fostering a proactive support environment.
• Collaborated with cross-functional teams to gather insights for content development, aligning technical solutions with user needs.
• Utilized strong communication skills to convey complex technical concepts in an understandable manner, supporting both IT and marketing initiatives.
• Engaged in continuous learning to stay updated on web development trends, UI/UX principles, and content strategies, preparing for a seamless transition into a multifaceted role.

Company industry:
Medical Hospital

IT Intern (COOP)

March 2023 - June 2023

Mission Consultant Engineering

Riyadh, Saudi Arabia

March 2023 - June 2023

• Contributed to the enhancement of ERP systems by identifying user needs and streamlining processes for improved efficiency.
• Assisted in the creation of innovative digital mapping systems, leveraging user-centered design principles to enhance usability.
• Collaborated with cross-functional teams to gather requirements and implement solutions that align with business objectives.
• Engaged in testing and troubleshooting to ensure optimal performance of digital tools, resulting in a more intuitive user experience.
• Gained hands-on experience in web development and content creation, fostering skills in HTML, CSS, and effective copywriting.
• Developed a strong understanding of UI/UX principles, focusing on user engagement and satisfaction in digital environments.

Company industry:
General Engineering Consultancy

Education

Saudi Electronic University

August 2027

August 2027

Bachelor's degree, Digital Media

Saudi Arabia

Technical and Vocational Training Corporation

June 2023

June 2023

Diploma, Software Engineering

Saudi Arabia

Skills

Copywriting
Expert
Copywriting
Expert
Web Content
Expert
Web Content
Expert
Automation
Expert
Automation
Expert
Digital Integration
Expert
Digital Integration
Expert
Web Development
Expert
Web Development
Expert
Web Development
Intermediate
Web Development
Intermediate
Digital Tools & Automation
Intermediate
Digital Tools & Automation
Intermediate
UI/UX & Design
Intermediate
UI/UX & Design
Intermediate
Problem solving
Expert
Problem solving
Expert
creativity
Expert
creativity
Expert
Teamwork
Expert
Teamwork
Expert
Time management
Expert
Time management
Expert
Content writing
Expert
Content writing
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert

Hobbies

  • copywriting
    منذ نعومة أظفاري وأنا أجد في الكتابة متسع للتعبير والنجاة، وكبرت معي هذه الهواية حتى أصبحت مهنة أمارسها بكل حب. ما يميزني في مجال كتابة المحتوى أنني بدأت ككاتبة مستقلة دون مقابل مادي، لأنني كنت أؤمن بأن القيمة تكمن في الأثر الذي تصنعه الكلمة، لا في العائد المادي وحده. نلت جائزة المركز الثاني على مستوى مكاتب الرياض في المرحلة الثانوية لأفضل ابتكار قصة باللغة الانجليزية