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Renato Palattao, IT Client Support Specialist

Renato Palattao

IT Client Support Specialist

Gulf Business Machines / Client: Kahramaa

Lieu
Qatar - Doha
Éducation
Baccalauréat, Bachelor of Science in Information and Technology
Expérience
13 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 2 Mois

IT Client Support Specialist à Gulf Business Machines / Client: Kahramaa
  • Qatar - Doha
  • Je travaille ici depuis octobre 2020

First and Second Line IT Support.

IT Service Assurance Engineer à Commercial Bank of Qatar
  • Qatar - Doha
  • février 2019 à octobre 2020

Event Monitoring of Bank systems to ensure the smoothness of the business process. Incident handling to act and solve for any interruptions in the systems.

IT Coordinator à MAF Retail - Carrefour Qatar Head Office
  • Qatar - Doha
  • octobre 2017 à février 2019
IT Support à MAF Retail - Carrefour Mall Of Qatar
  • Qatar - Doha
  • mars 2016 à septembre 2017
IT Associate à SM Mart Inc.
  • Philippines
  • mai 2011 à juillet 2015
Technical Support à Ramon Sabella Marketing Co.
  • Philippines
  • juin 2010 à février 2011

Éducation

Baccalauréat, Bachelor of Science in Information and Technology
  • à Isabela State University
  • avril 2010

Specialties & Skills

Desktop Support
+Endorse 1
POS
+Endorse 1
Software Sales
+Endorse 1
Computer Hardware
+Endorse 1
PC
+Endorse 1
Visual Store System (Point of Sale)
+Endorse 0
MSSQL 2005 / Windows 7 and 8 OS
+Endorse 0
Microsoft Office / Open Office Applications / IBM Lotus Notes
+Endorse 0
Windows Server 2003/2008/2012
+Endorse 0
IBM, Wincor, Epson, DataLogic, HP, Toshiba, Motorolla, Honeywell and Lenovo Hardware
+Endorse 0
Oracle Application
+Endorse 0
Virtual Machine (VM) HP ProLiant ML350 Gen9 Server
+Endorse 0
Desktop PC, Laptop, Office and Network Printer, Passbook, POS and Barcode Printer troubleshooting
+Endorse 0
Inventory Management
+Endorse 0
Excellent Communication Skills
+Endorse 0
Customer Service / End User Application support
+Endorse 0
Team leading
+Endorse 0
Administration works handling
+Endorse 0
Maximo v7.5
+Endorse 0
Incident and Problem Management
+Endorse 0
Work focus and initiative
+Endorse 0
ITIL Process
+Endorse 0
IT Project Coordination
+Endorse 0
Excellent organizational and communication skills
+Endorse 0
Flexibility and teamwork
+Endorse 0
Enterprise Monitoring
+Endorse 0
Goal driven and Quick learner
+Endorse 0
IT Service Assurance Coordination
+Endorse 0
IT Support
+Endorse 0
Ability to work with minimal supervision
+Endorse 0
Inventory and Asset Management
+Endorse 0
Correspondence Adminstration
+Endorse 0
SCCM Administration
+Endorse 0

Langues

Anglais
Expert
Tagalog
Langue Maternelle

Formation et Diplômes

CyberArk Trustee Certificate (Certificat)
Date de la formation:
May 2020
Lean Six Sigma White Belt Certificate (Certificat)
Date de la formation:
May 2020
ITIL V4 Foundation Certificate in IT Service Management (Certificat)
Date de la formation:
December 2019
Effective Business Communication Course (Formation)
Institut de formation:
SM Training and Development
Date de la formation:
November 2014
Durée:
24 heures
USB: Understanding Service Behaviors - Satisfying IT Client Requirements (Formation)
Institut de formation:
SM Training and Development
Date de la formation:
November 2014
Durée:
8 heures

Loisirs

  • Playing Basketball and Volleyball
    Went to Inter Provincial Meet on elementary to college.