Renda Mohammedjuhar

Assisted customers with mobile money account registration, activation, and transactions.

Resolved customer inquiries and complaints related to mobile money services.

Provided guidance on money transfers, bill payments, cash-in/cash-out services, and account security.

Investigated and followed up on transaction issues to ensure timely resolution.

Maintained accurate records of customer interactions and service requests.

Delivered high-quality customer support while meeting service and performance targets.

Handle incoming customer calls and inquiries regarding mobile, internet, fixed-line, and digital services.

Provide accurate information about products, services, promotions, and tariffs.

Resolve customer complaints and technical issues or escalate them to the appropriate department

Assist customers with account management, service activation, registration, and billing inquiries.

Record customer interactions and maintain accurate service records.

Meet service quality standards, productivity targets, and customer satisfaction goals.
Follow company policies, procedures, and customer service guidelines.