Customer service Officer and Assistant SME
Banque Libano Francaise
Total years of experience :12 years, 0 Months
• Open accounts and input customer and bank data
• Manage customers portfolio, and helping them manage their funds (simple current account, term deposit… ), increasing the number and value of their portfolio
• Upsell customers on the bank’s newest products and services with the right sales techniques (line of credit, credit cards, special rates)
• Troubleshoot problems related to customer finances and management
• Contact customers, deliver debit and credit cards and also policy insurance
• Prospecting new clients and assists them for loan application ( collecting detailed information and documents , explaining the different types of loans )
• Analysis of various types of loan ( risk, guaranties needed, quota calculator…)
• Monitoring the loan and following up of the timely repayment
• Ensure full compliance with all in place with bank procedures and with audit recommendations
• In addition to general administration tasks such as maintaining records, opening post and sending letters to customers and emails to the colleagues, inputting data T24 system Temenos bluering, sharepoint, CDR representing the defaulting customers, domiciliation , archive …
• Attracting new customers SME clients (small and medium enterprises) with different types of enterprises (SARL : Limited Liability company, SAL : publicly limited company, Offshore company, Holding SAL ..)
• carry out detailed review of documentation and customer’s records and assess the viability of the SME business requests through detailed credit visits and make appropriate recommendations in order to process with the flow of the business loan and send it to the risk management department
• Managing between the duties of the teller and the customer service officer
• Receive and count working cash at the beginning of shift, plus cash order
• Identify customers, accept cash and check accuracy of checks
• Deposit, withdrawal operations and exchange foreign currency
• Checking the compensation at the beginning of each day (inward checks received or deposited in other banks)
• Responsible of all the inward and outward transfers
• Record all transactions promptly, accurately and in compliance with bank procedures
• Balance currency, cash and checks in cash drawer at the end of each shift
• Answer inquiries regarding checking and saving accounts and other bank related products, confidence to sell products to customer
• Dealing with enquiries
• Attempt to resolve issues and problems with customer’s accounts
i• Responsible for meeting assigned sales performance
• Developing, implementing and monitoring store prospecting plans to increase sales
• Offering a great customer service
• Maintaining internal visual merchandising and in store displays and ensuring store appearance meet company standards at all times
• Offered exceptional customer service as shoe, clothes and accessory sales person
• Processed financial transactions including sales and returns
Bachelor of Art in Business and Science Commercial, June 2013 Concentration in Finance, GPA 85 Holy Spirit University of Kaslik