Manager – Information
Rashan Software House LLC
Total years of experience :14 years, 8 Months
Completely overhauling AWS infrastructure, implementing Forigate Security Fabric and
maximizing security.
Liaising with the executive team to design and develop new systems, policies, and
procedures to support business goals.
Performing comprehensive system evaluations and audits and identifying
deficiencies, successfully implementing strategic solutions to resolve issues
Oversaw and maintained all systems, web, and security-related activities across UAE, Qatar, and India.
Designed, sourced, and coordinated the deployment of all IT infrastructure (physical and cloud) for Musafir locations.
Planned and migrated the company's development, finance & production workload from different physical data center locations to AWS, achieving a significant increase in efficiency.
Improved resource planning by implementing Microsoft Dynamics on AWS.
Provided strategic advice to the CTO and COO to ensure infrastructure for each location can meet business requirements.
Implemented various on-site and off-site support resources (e.g. central IT Helpdesk Systems, Remote Desktop Support) across all locations, facilitating troubleshooting and improving productivity.
Maintained the web hosting environment, ensuring 99.99% or higher website availability.
Implemented continuous upgrades to improve the functionality and security of the website.
Spearheaded Biometric systems across all branches and linked them to the main corporate office.
Ran comprehensive audits concerning data and infrastructure security, leveraging novel technologies and developing new processes and procedures to ensure a secure environment.
Oversaw the design, development, and implementation of the entire IT infrastructure of the organization across UAE, UK, and India.
Troubleshot and resolved a vast array of network issues related to LAN, WAN, and IP Telephone Systems.
Advocated for and implemented company intranet system, facilitating staff communication and improving organizational efficiency.
Acted as a key stakeholder in organizational change, collaborating with various departments to develop new systems and install and configure software to enhance productivity.
Installed and configured HRMS system, eliminating payroll discrepancies and improving efficiency.
Maintained the organization’s websites, coordinating with developers to develop and implement features and functionalities to meet business requirements.
Maintained the entire network infrastructure of the company, configuring and testing any hardware and software, and performing maintenance and repairs.
Oversaw networking, design, installation, and maintenance of desktops, laptops, and network devices for customers.
Travelled on client sites to assist with installs, deployment, troubleshooting, and user training.
Coordinated with other internal teams across the sales cycle, offering pre-sale customer support, identifying customer risks and developing corrective strategies to promote new business.
Provided comprehensive on-call customer support.
Developed highly productive relationships with large-scale clients such as HSBC Middle East, Mashreq Bank, HBA, Al Jallaf, and more.
Oversaw a variety of administrative responsibilities across the department.
Troubleshot and resolved IT issues within the department.
Selected to work as as part of a cross-functional group tasked with developing an eNCR Management system; trained internal stakeholders of all levels of responsibility across multiple departments on the system.
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