Travel Specialist
DFS Middle East
Total years of experience :18 years, 11 Months
1. Administrative Duties and responsibilities
Safeguard a timely and suitable response to Travel emails, walk in and call request of flight requirement
Provide bookings for DFS flights, commercial airline tickets if required, Visa, hotel reservation or holiday package.
Ensure that all client needs are satisfactorily met and delivered with the highest standards of service without compromising Company’s standard operating procedures and rules and regulations
Responsible in providing an exceptional customer service experience to clients from the their initial enquiry through the completion of the entire travel arrangement
Coordinate with affected passengers in case of any unavoidable operational changes and guide them accordingly to ensure that modifications of their flights will have minimum or less effect on their onward flight arrangement
Generates scheduled or ad hoc reports for clients, accounts or management team when requested
In charge with clients complaints, refunds and other related glitches that may affect the smooth relationship concerning the clients
Consolidates necessary documents and matters with the Accounts personnel if required
2. Flight Operation Duties and responsibilities - Assigned at Dubai International Airport Terminal 2
Responsible for the passenger support and liaison of incoming and outgoing DFSME passenger charter flights.
In charge in maintaining good relationship with handling agents, operators and airport authorities at Dubai International Airport - Terminal 2 for a productive and efficient flight operation.
Preparation of passenger Manifest and waivers on the day of the flight and making sure that all passengers have completed the waivers upon check in.
Guides airport handling agents for a prompt but organized check in and boarding of passengers to avoid any delays.
Inspect official documents of passengers to ensure that only authorize passengers are allowed to check in and board the flight.
Ensure that DFS policies and procedures are adhered to during check-in and boarding process and guarantees that safety and security of passengers comes first before anything else as far as the flight operation is concern.
Ensures that all luggage has been accepted according to the destinations luggage allowance and correct flight route.
Assists passengers in tracing lost luggage and handling damaged bag claims in coordination with the external and internal service providers.
Completes the post-flights tasks such as flight manifesting, luggage report and flight report required to designated Afghanistan station.
1. Administrative Duties and responsibilities
Ensures appropriate and timely response is completed on “Travel Email”.
In charge with assisting walk in passengers and on call enquiries for passenger’s reservation
Provides a comprehensive travel package offers to potential clients which includes, charter flight, commercial flight, hotel and Visa
In charge with passengers booking of DFS flights using the internal system, commercial flights using the GDS system, hotel reservations and Visa if required.
Responsible with processing modifications, cancellations and refunds for ticketed reservation if required.
Liaise with commercial flight airlines in relation to any schedule changes, and guide affected clients on the same
Arrange payments and necessary special invoices if essential for the extra services provided to passengers
Ensures that payment related details is coordinated with Accounts Personnel and Travel administrators for back up documentation
Ensure that all enquiries are answered within a 24 hour period
2. Pre-Flight Duties and responsibilities
Preparing pre-flight emails the night before the flight date which includes passenger Manifest, catering requirement and other related paperwork aligned to the charter flight.
Coordinating with company operations team to ensure a safe and on time departure as per the scheduled flight time.
Ensure printed Manifest and waivers is accurate and ready.
Booking passengers on DFS flights using our internal system, updating manifests, sending tickets and other related documents as required.
Processing payments and liaising with Travel Co‐ordinators and Accounts personnel for back up paperwork.
Ensures proper filing of documents is established to guarantee record retention
Ensures travel request received from Travel coordinators according to passenger request is filed in accordance to flight dates to avoid any error with passengers flight arrangement
Assist Travel coordinators with necessary documents needed for the charter flights such as Manifest and waiver print out is prepared
Handles all telephone call, logs essential details as required.
Handles incoming and outgoing correspondences via courier, mail and fax.
Maintains office stationery supplies and inventory.
Sorts and distributes post with different departments and branch offices
Keeps track of daily attendance
Maintains proper document filing.
Receive customer complaints and coordinates properly with respective operating units such as Sales, Manufacturing- QC/QA and Project Control to achieve speedy resolution of the issues involve.
Consolidates and summarized all customer complaints received and submits monthly report to the Office of the Vice President and General Manager.
Conducts monthly customer survey satisfaction based on the customers generated by the sales group particularly Building Products.
Attends to and conduct on-site inspections (singly or jointly) when needed to come up with immediate resolutions.
Advises the client of validation results and is responsible for the immediate implementation of resolutions in coordination with other working groups, see to it that such corrective actions are done with acceptance from the customers with minimal possible cost to the company.
Handles documentation, preparation and facilitation of warranty certificates covering both labor and materials and establish effective filing system for record retention
Responsible for the procurement of paint and chemicals supply, which is essential for the Color-Coating Line Operation and Continuous Galvanizing line operation
Reviews canvasses, negotiates with pertinent suppliers of paints, chemicals, fuel products for Color Coating Line and Continuous Galvanizing Line.
Prepares canvass sheets for the procurement of paints, chemicals, fuel products and LPG requirements requested to purchase by end-users.
Responsible for the evaluation of paint suppliers and chemical suppliers with regards to their supplies and prices, and timely delivery.
Responsible for the monitoring of stocks such as paints, LPG, Bunker Oil, Kerosene, chemicals, and other related supplies for production.
Coordinates with Finance and accounting personnel to ensure timely payment of suppliers.
A. CRC Procurement Function
Assist the Executive Business Officer in Procurement Planning, which includes recommendation on procurement of Cold Rolled Coil materials from various sources. This includes documentation, inspection, and logistics coordination and monitoring of the quantity Cold Rolled materials to ensure sufficient supply is available.
Establish business development and trade relation with global business contacts.
Assist the Finance Department on the schedule of payments for the CRC materials.
B. Purchasing Function
Responsible for the approval of canvass sheets. This includes the evaluation of suppliers and prices of the items to be purchased.
C. Department Secretary Function
Schedule appointments for AVP-Procurement & MIS
Receives & evaluates all incoming communication and submit to AVP-Procurement & MIS for instruction and distribution
Assist AVP - Procurement and MIS in undertaking systematic filing all types of documents based on the ISO 9000:2000 series standard.
Establish filing system to support AVP for Procurement & MIS.
Maintain good working environment with the highest efficiency standard.
Processes purchase requests and canvass all consumable materials based on the requirement and specifications submitted by the various departments in which the requests were originated.
Prepares all canvass sheets and Purchase Order (P.O.) of all approved Purchase Request (P.R.) that corresponds to the suppliers who submit the most competitive offer.
Handles and coordinates with the suppliers on the delivery of materials based on the agreed terms and condition stipulated on the Purchase Order.
Coordinates with various departments on the performance evaluation of the goods and services rendered by the suppliers and subcontractors.
Monitor and coordinates with the finance department on the schedule of payment releases on the purchased orders.
I graduated as a scholar of the City of Mandaluyong