Customer Service Cum Sales Support Executive
MEFITPRO
Total years of experience :8 years, 2 Months
Responsible for greeting customers as they entered the store and finding them the proper sales or customer service assistance.
Responsible for keeping database and making notes on each customer service transaction.
Responded to customers general inquiries via email and telephone.
Generated simple and complex quotes and orders, 1-24-hour turnaround, each unique requiring extreme attention to details.
Generated quotation for CEO, COO and Sales Manager for their customer.
Invoicing walk-in customer’s transaction and balanced daily cash.
Entering Sales Order through Tally.
Provided ongoing support to sales team by working on special projects which involved occasional over time.
Improved accuracy of well maintenance data reports by coordinating with Sales Team, compiling information from multiple programs and proofreading. These included Excel, Salesforce and Tally.
Leads new generation by calling hotels and gym.
Supported all sales team members and marketing manager.
- Consolidating Team Status
- Hold coaching sessions to agents in different ways; one on one and group coaching
- Audit calls for team and client.
- Floor Support
- Cascade new updates
- Queue watch
- Generating and sending reports
- Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction and adjustment.
- Handle call regarding claims.