Graphic Designer and Marketing coordinator
Crowne Plaza Dubai-Deira (IHG Group)
Total years of experience :12 years, 8 Months
• Study design briefs and determine requirements
• Create images that identify a product/promo or convey a message
• Develop illustrations, logos and other designs using software
• Use the appropriate colors and layouts for each graphic
• Test graphics across various media and Amend designs after feedback
• Design and implement successful marketing campaigns and Identify and analyze competitors
• Markets products by developing and implementing marketing and advertising campaigns
• Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; and updating calendars.
• Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.
• Prepares marketing reports by collecting, analyzing, and summarizing sales data.
• Supports sales staff by providing sales data, market trends, forecasts, account analyses, and new product information
•Monitoring and maintaining computer systems and networks to ensure security and availability to specific users and Evaluate and modify system's performance.
•Installing and configuring computer hardware, software, systems, networks, printers and scanners
•Support LANs, WANs, network segments, Internet, and intranet systems.
•Maintain system efficiency and make recommendations for future upgrades.
•Maintain network and system security and Analyze and isolate issues.
•Maintain integrity of the network, server deployment, and security.
•Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
•Assign routing protocols and routing table configuration.
•Assign configuration of authentication and authorization of directory services.
•Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
•Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
•Administer servers, desktop computers, printers, routers, switches, firewalls, and phones, personal digital assistants, Smartphone’s, software deployment, security updates and patches.
•Responding in a timely manner to service issues and requests
•Providing technical support across the company (this may be in person, Telephone or remote session)
•Create images and layouts using design software that identify a product or convey a message
•Select colors, images, text style, and layout
•Create Image banner\s and template to use for Social and Email marketing
•Develop graphics for product illustrations, logos, and Etc.
•Testing graphics across various media
•Work with copywriters and creative director to produce final design
•Ensure final graphics and layouts are visually appealing and on-brand
•Creates marketing and social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
•Collects customer data and analyses interactions and visits, plus uses this information to create comprehensive reports and improve future marketing strategies and campaigns
•Grows and expands company social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, LinkedIn, Twitter, Instagram, and Etc.
•Researches and monitors activity of company competitors
•Creates and distributes engaging graphic content in the form of e-newsletters, web page and blog content, or social media messages
•Reports progress to senior marketing management
Summary of Qualifications:
o With excellent customer service, good communication, presentation, time management and social skills.
o Demonstrated ability to communicate electronically and in-person with end users experiencing difficulties in computer system
o Well versed in consulting user guides, hardware manuals and other documents to research and execute solutions
o Track record of responding to tickets quickly
o Special talent for troubleshooting technical problems faced by users
o First-hand experience with a wide range of operating systems
o Functional knowledge of Windows and Unix based systems
o Highly skilled in troubleshooting a variety of hardware and branded systems
o Hands on experience in finding software problems and resolving issues
o Proficient in both coding and connectivity procedures and protocols
o Excellent ability to keep abreast of modern computer technologies
o In depth knowledge of popular software and hardware configurations
o Profound experience in laying complex networks and upgrading the same
o Applied knowledge of LAN and WAN technologies
o Special interest in embedded systems and the engineering involved
o Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
o Ability to work as part of a team, and take initiative independent of direct supervision
o Ability to work independently with strong follow-through, responsiveness, and organizational skills.
o Enthusiastic, friendly, and energetic
o Possess a genuine desire to provide outstanding customer service, including both internal and external customers
o Detail-oriented, with strong organizational skills
o Strong interpersonal and communication skills
• Installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
o Well versed in consulting user guides, hardware manuals and other documents to research and execute solutions o Special talent for troubleshooting technical problems faced by users o Highly skilled in troubleshooting a variety of hardware and branded systems o Hands on experience in finding software problems and resolving issues o Excellent ability to keep abreast of modern computer technologies o In depth knowledge of popular software and hardware configurations o Applied knowledge of LAN and WAN technologies o Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business o Ability to work as part of a team, and take initiative independent of direct supervision o Ability to work independently with strong follow-through, responsiveness, and organizational skills. o Enthusiastic, friendly, and energetic o Strong interpersonal and communication skills o Knowledge in Adobe Photoshop and basic AutoCAD