Reshma Ashok Shettigar, Senior Technical Writer

Reshma Ashok Shettigar

Senior Technical Writer

Jadoli Systems Pvt. Ltd

Location
India - Bengaluru
Education
Diploma, Electronic and communication Engineering
Experience
6 years, 10 Months

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Work Experience

Total years of experience :6 years, 10 Months

Senior Technical Writer at Jadoli Systems Pvt. Ltd
  • May 2011 to November 2011

Jadoli System Pvt. Ltd. is an affiliate of Aris global located in Mysore. Jadoli Campus's will act
as an extension to Aris global Bangalore development center. Aris Global is a leading provider
of integrated software solutions for pharmacovigilance and safety, regulatory affairs, clinical
research and medical information. More than 300 life science organizations rely on the
company’s advanced solutions for maintaining regulatory compliance, managing and
mitigating risk, improving operational efficiency and easily sharing information on a global
basis. Aris Global has headquarters in Stamford, CT, USA and regional offices in the UK,
France, Germany, India and Japan, offering sales, implementation and support services.
Responsibilities
□ Understand the requirements of product user and review audiences
□ To gather and assimilate essential information & to structure or classify information
□ To work with new material or information to grasp its implications and to work
independently and as a team environment both efficiently and courteously
□ Time management skills, including the ability to prioritize, juggle and follow multiple
projects Knowledge of the ‘User Documentation’ process with process compliance
□ Produce or arrange for illustrations, charts, and photographs to be included in user
documents and to ensure complete documentation development (text, graphics etc)
□ Deliver high quality user documentation assignment within specified deadlines
□ Carry out corrections required as per the review comments in the user document within
the stipulated time
□ Participate in project discussions/walkthroughs for a clear understanding of the
requirements
□ Follow-up on required documents by contacting appropriate author(s)
□ Investigate and recommend new and creative methods for information framework
design and assist Doc manager in preparation of UD Plan
□ Analyze the impact of changes on the effort and schedule and communicate the same
to Doc Manager/PM-Dev

Technical Writer at InfoPro Worldwide Inc
  • August 2010 to February 2011

a leading technology based solutions provider, helps global
business entities grow, innovate, and improve their organizational performance. InfoPro
constantly invest in our high-end technology backbone, human capital growth, and processes,
which gives us the edge to provide end-to-end custom solutions in the areas of enterprise
application development, organizational learning, and consulting and staffing, thereby helping
our clients achieve business success.
I was working for a 6 month contract with InfoPro with a work from home arrangement.
Page 3
Responsibilities
□ Activity creation to support the E-learning facilitator
□ Activity creation for E2E scenario cases.
□ Horizontal cross function Process flow
□ Performed Quality check of business process procedure based on the Activity
creation.
□ Validated each section of the Business process procedure for completeness and
accuracy content of BPP in SAP.

at IBM India Private Limited
  • India
  • August 2007 to September 2009

total 2 years
Designation: HR BPP Process Consultant Global
IBM offers end to end solution to customer from hardware to software, service and
consulting. On demand e-business is creating value which increasingly involves transforming
an organization into a network.
Responsibilities
□ Maintained and delivered the BPP (business process procedure) project plan.
□ Consult different team like configuration, portal, workflow, Business controls, Security
and Authorization for completeness and accrue of the content in BPP.
□ Consult different team like configuration, portal, workflow, Business controls, security
and authorization for completeness and accrue content of BPP.
□ Identify scope for new BPP and Validated.
□ Created BPP, system control and manual control point for global BPP.
□ Escalated issue and potential gap in BPP to the Global HR Process Manager.
□ Created templates for standard Reports and Manual forms
□ Coordinate and actively involved in HRMS SAP project activities.
□ Maintain Project Team room & DDLC of BPP as a Administrator
□ Effectively communicate with the global audience.
□ Created Test Case and execute Test case & support the change request Process.
□ Reviewed India BPP and provide feedback on content, standard of the BPP for process
like on boarding, off boarding, while you are here, compensation, Payroll.
Achievements
□ Received Thank you award 3 consecutive times as a part of peer to peer appreciation
program.
Company: ACS (Affiliated Computer services) India private limited

Reporting Analyst/ External Auditor /Technical Writer/ CSR at ACS
  • India - Bengaluru
  • February 2004 to August 2007

Total 3 years, 6 months)
Designation:Reporting Analyst/ Technical Writer (G-HCMS-QC)/ CSR

□Worked on weekly, bi-weekly, monthly and quarterly dashboard and SLA(Service level Agreement) matrix and Presentation
□Facilitate & organize six-sigma training within GHRS quality team.
□Audited travel approval and bill
□Perform audit for Motorola GAC relocation Process
□Conducted interview with SME(Subject Matter Expert) Specialization in pension administration and documented the end to end process as a part of transition.
□Worked on Documentation Project for Goodyear SAP Implementation.
□Documented more than 84 different process & sub processes for pension, Organizational maintenance for a Plant(Plant Maintenance), Benefits, and Payroll for Goodyear at headquarter Akron, OH, USA.
□Respond to Motorola employee queries related to their PHI (personal health information) both medical and dental insurance.

Education

Diploma, Electronic and communication Engineering
  • at P.E.S Polytechnic
  • June 2003

Currently pursuing part time Executive MBA (PGDBL - Information Systems) in TASMAC, Bangalore October

Specialties & Skills

Document Management
BUSINESS INTELLIGENCE
BUSINESS PROCESS
COMPUTER HARDWARE
CONSULTING
CONTENT MANAGEMENT
EBUSINESS
FORMS for Business Process
HUMAN RESOURCES
SAP HCM
QUALITY

Languages

English
Intermediate
Kannada
Intermediate
Hindi
Intermediate
Telugu
Beginner

Training and Certifications

Enabling Performance Excellence, (Training)
Training Institute:
Siksha Corporate Pvt. Ltd. Bangalore, Mar ‘08
Date Attended:
March 2008
Duration:
8 hours
ERP ECC 6.0 SAP Training, SAP India Private Limited, Bangalore, Sep ‘08 (Certificate)
Date Attended:
September 2008
Valid Until:
January 9999
Diploma in VBA programming, from NICT, Bangalore (Certificate)
Date Attended:
March 2010
Valid Until:
January 9999
Fundamental Certification Program+, The Writers Block(TWB), Bangalore, May ‘10 (Certificate)
Date Attended:
May 2010
Valid Until:
January 9999
Power of Ownership and Drive for Achievement, (Training)
Training Institute:
IBM HR Learning, Bangalore, Jun ‘09.
Date Attended:
June 2009
Duration:
8 hours

Hobbies

  • Cooking
    Cooking hobby includes cuisines such as Indian, Mexican, Chinses, Continental, and Italian and Nutritional Supplement (based on articles read on the various means of communication). Over a period of time i even considered hotel management as an area to explore.
  • Reading
    Reading Research paper helps me focus on the current trend & pattern used in different domains of Technical Writing, Thus always helps me to be in touch. While I am still reading the publication as an hobby. Reading domains inculdes such as TV & Entertainment, Sports, and Politics,Aero-Space,Pharmaceuticals, Fashion Industries,Bio-Technology, War-fair launches,Information and technology