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Reshma Raju, Group HR Advisor – Operations & Management

Reshma Raju

Group HR Advisor – Operations & Management·Al Mulla Group

United Arab Emirates

Bachelor's degree, Finance And Taxation

Work experience

Total years of experience: 9 years, 11 months

Group HR Advisor – Operations & Management

February 2025 - April 2026

Al Mulla Group

Fujairah, United Arab Emirates

February 2025 - April 2026

• Managed full HR lifecycle, including recruitment, onboarding, employee relations, performance
management, payroll coordination, and offboarding.
Company industry:
Corporate Management Office
Job role:
Management

Accounts Assistant (Internship)

February 2018 - March 2026

Boby Francis and PradeepAssociates

Cochin, India

February 2018 - March 2026

•
Assisted with workforce cost tracking, budget forecasting, and monthly financial reports.
Company industry:
Financial Services

Group HR Executive (HR Business Partner)

January 2025 - November 2025

Al Mulla Group

Fujairah, United Arab Emirates

January 2025 - November 2025

1. Lead recruitment, onboarding and induction programs, reducing time‑to‑hire by 40% while improving candidate quality and new hire engagement.
2. Design and execute employee engagement frameworks, recognition programs and communication plans, achieving an 18% increase in retention across diverse workforce segments.
3. Plan and deliver training and development programs for blue‑collar and white‑collar staff, covering HR policies, safety, compliance and soft skills.
4. Partner with business leaders on workforce planning, succession planning and organizational development initiatives to support growth and productivity.
5. Oversee visa processing, renewals and documentation with PROs and UAE authorities, ensuring full compliance with UAE Labour Law, MOHRE and WPS requirements.
6. Optimize HRMS (Zoho, Oracle ERP) usage for real‑time HR data, analytics and
management reporting.
Company industry:
Automotive Dealership & Distributor
Job role:
Manufacturing

Strategic & Business Operations Project Manager

January 2024 - January 2025

Guvi Geeks Pvt Ltd

Chennai, India

January 2024 - January 2025

1. Directed cross‑functional teams across HR, Finance, IT and Marketing to support 800+ employees and large‑scale education projects.
2. Developed HR and operations SOPs, reducing onboarding turnaround by 40% and standardizing HR and training workflows.
3. Coordinated employee communication, engagement activities and internal training linked to project rollouts and organizational change.
4. Partnered with leadership to plan workforce realignment, career progression and internal mobility.
5. Managed project budgets up to ₹1.5 Cr with accurate financial reporting and
compliance controls.
Company industry:
Accounting

Project Manager – HR Operations & Workforce Planning

January 2024 - January 2025

Guvi Geeks Pvt Ltd

Dubai, United Arab Emirates •Remote

January 2024 - January 2025

• Led recruitment strategy and hiring execution for technical, academic, and operational roles across
multiple locations.
• Designed standardized recruitment workflows, interview processes, and onboarding frameworks,
improving hiring efficiency.
• Partnered with leadership to develop workforce planning strategies, manpower forecasting, and
hiring roadmaps.
• Implemented HR dashboards and reporting systems to monitor hiring performance, employee
turnover, and workforce productivity.
• Managed employee relations matters, disciplinary actions, and dispute resolution to maintain
workplace stability.
• Directed offboarding processes and exit analysis, identifying turnover patterns and recommending
retention strategies.
Company industry:
Accounting

Business Enterprise Operations Manager

January 2022 - January 2024

Skill-Lync

Chennai, India

January 2022 - January 2024

1. Managed HR and operational alignment for 300+ employees across B2B and government verticals, including trainers and support staff.
2. Supported design and delivery of training programs and learning interventions for academic and enterprise clients, including faculty and operational teams.
3. Designed HR KPI dashboards and audit-ready reporting systems, improving process efficiency by 25%.
4. Supported rollout of HR policies, performance management and employee engagement initiatives to improve satisfaction and retention.
Company industry:
Training & Education Center

Key Account Manager – HR Operations & Workforce Planning

January 2022 - January 2024

Skill-Lync

Dubai, United Arab Emirates •Remote

January 2022 - January 2024

• Coordinated end-to-end recruitment and onboarding for technical trainers, program managers, and
operational staff.
Company industry:
Training & Education Center

Sr. Student Academic Coordinator

January 2021 - January 2022

ISDC

Bengaluru, India

January 2021 - January 2022

1. Counseled and supported 200+ students, increasing enrolment by 35% through close coordination with academic and HR functions.
2. Conducted orientations and training sessions on academic processes, platforms and soft skills to improve learner engagement.
3. Streamlined onboarding workflows and maintained CRM documentation with 98% accuracy while mentoring junior team members for higher productivity.
Company industry:
Training & Education Center

Sr. Student Academic Consultant (HR Operations)

January 2021 - January 2022

ISDC

Liverpool, United Kingdom •Remote

January 2021 - January 2022

• Delivered induction sessions and operational training, improving employee readiness and early
engagement.
• Maintained attendance records, onboarding documentation, and CRM data with 98% accuracy,
supporting audits and reporting.
Company industry:
Primary, Prep, & Secondary School

Business Enterprise Project Manager

January 2019 - January 2021

I Sophist

Cochin, India

January 2019 - January 2021

1. Led 5+ academic training projects and managed recruitment, onboarding and deployment of 30+ trainers.
2. Coordinated training schedules, delivery quality and feedback loops, mentoring trainers to improve performance by 25%.
3. Implemented HR process automation to improve scheduling efficiency by 30% and reduce manual errors.
4. Resolved 95% of customer escalations within SLA, boosting satisfaction by 20%.
Company industry:
Training & Education Center

Project Manager – HR Operations & Workforce Planning

January 2019 - January 2021

Sophist

Cochin, India

January 2019 - January 2021

• Managed recruitment, onboarding, and deployment of 30+ trainers across academic and corporate
training projects.
Company industry:
General Engineering Consultancy

Administrative Assistant (Apprenticeship)

June 2016 - January 2018

Wisdom Tutorials

Cochin, India

June 2016 - January 2018

• Managed attendance tracking, scheduling, records, and executive coordination for 300+ learners.
Company industry:
Primary, Prep, & Secondary School

Education

Mahatma Gandhi University

March 2019

March 2019

Bachelor's degree, Finance And Taxation

India

GPA (percentage): 93%

GPA (percentage): 93%

Skills

OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
BUSINESS PROCESS IMPROVEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
MICROSOFT PROJECT
Intermediate
MICROSOFT PROJECT
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
TALLY ERP
Intermediate
TALLY ERP
Intermediate
GOAL SETTING
Intermediate
GOAL SETTING
Intermediate
BUSINESS PROCESS AUTOMATION
Intermediate
BUSINESS PROCESS AUTOMATION
Intermediate
BUSINESS TO BUSINESS
Intermediate
BUSINESS TO BUSINESS
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE ENGAGEMENT
Intermediate
EMPLOYEE RELATIONS
Intermediate
EMPLOYEE RELATIONS
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
WORKFORCE PLANNING
Intermediate
WORKFORCE PLANNING
Intermediate
GOVERNANCE
Intermediate
GOVERNANCE
Intermediate
HR REGULATIONS
Intermediate
HR REGULATIONS
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LABOR LAW
Intermediate
LABOR LAW
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LIFECYCLE MANAGEMENT
Intermediate
LIFECYCLE MANAGEMENT
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PEOPLE ANALYTICS
Intermediate
PEOPLE ANALYTICS
Intermediate
TALENT ACQUISITION
Intermediate
TALENT ACQUISITION
Intermediate
WORKFORCE PLANNING
Intermediate
WORKFORCE PLANNING
Intermediate

Languages

English

Expert

Malayalam

Native Speaker

Tamil

Intermediate

Hindi

Beginner

Training and Certifications

Certifications
Integrated Course on Information Technology and Soft Skills
Lean Six Sigma White Belt Certification
HR Generalist Certification
HR Generalist Certification
Keka Academy
Nov 2025
Integrated Course on Information Technology and Soft Skills
ICAI
Jun 2021
Lean Six Sigma White Belt Certification
MF Treinamentos
Oct 2023