Reshma Raju

• Managed full HR lifecycle, including recruitment, onboarding, employee relations, performance
management, payroll coordination, and offboarding.

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Assisted with workforce cost tracking, budget forecasting, and monthly financial reports.

1. Lead recruitment, onboarding and induction programs, reducing time‑to‑hire by 40% while improving candidate quality and new hire engagement.
2. Design and execute employee engagement frameworks, recognition programs and communication plans, achieving an 18% increase in retention across diverse workforce segments.
3. Plan and deliver training and development programs for blue‑collar and white‑collar staff, covering HR policies, safety, compliance and soft skills.
4. Partner with business leaders on workforce planning, succession planning and organizational development initiatives to support growth and productivity.
5. Oversee visa processing, renewals and documentation with PROs and UAE authorities, ensuring full compliance with UAE Labour Law, MOHRE and WPS requirements.
6. Optimize HRMS (Zoho, Oracle ERP) usage for real‑time HR data, analytics and
management reporting.

1. Directed cross‑functional teams across HR, Finance, IT and Marketing to support 800+ employees and large‑scale education projects.
2. Developed HR and operations SOPs, reducing onboarding turnaround by 40% and standardizing HR and training workflows.
3. Coordinated employee communication, engagement activities and internal training linked to project rollouts and organizational change.
4. Partnered with leadership to plan workforce realignment, career progression and internal mobility.
5. Managed project budgets up to ₹1.5 Cr with accurate financial reporting and
compliance controls.

• Led recruitment strategy and hiring execution for technical, academic, and operational roles across
multiple locations.
• Designed standardized recruitment workflows, interview processes, and onboarding frameworks,
improving hiring efficiency.
• Partnered with leadership to develop workforce planning strategies, manpower forecasting, and
hiring roadmaps.
• Implemented HR dashboards and reporting systems to monitor hiring performance, employee
turnover, and workforce productivity.
• Managed employee relations matters, disciplinary actions, and dispute resolution to maintain
workplace stability.
• Directed offboarding processes and exit analysis, identifying turnover patterns and recommending
retention strategies.

1. Managed HR and operational alignment for 300+ employees across B2B and government verticals, including trainers and support staff.
2. Supported design and delivery of training programs and learning interventions for academic and enterprise clients, including faculty and operational teams.
3. Designed HR KPI dashboards and audit-ready reporting systems, improving process efficiency by 25%.
4. Supported rollout of HR policies, performance management and employee engagement initiatives to improve satisfaction and retention.

• Coordinated end-to-end recruitment and onboarding for technical trainers, program managers, and
operational staff.

1. Counseled and supported 200+ students, increasing enrolment by 35% through close coordination with academic and HR functions.
2. Conducted orientations and training sessions on academic processes, platforms and soft skills to improve learner engagement.
3. Streamlined onboarding workflows and maintained CRM documentation with 98% accuracy while mentoring junior team members for higher productivity.

• Delivered induction sessions and operational training, improving employee readiness and early
engagement.
• Maintained attendance records, onboarding documentation, and CRM data with 98% accuracy,
supporting audits and reporting.

1. Led 5+ academic training projects and managed recruitment, onboarding and deployment of 30+ trainers.
2. Coordinated training schedules, delivery quality and feedback loops, mentoring trainers to improve performance by 25%.
3. Implemented HR process automation to improve scheduling efficiency by 30% and reduce manual errors.
4. Resolved 95% of customer escalations within SLA, boosting satisfaction by 20%.

• Managed recruitment, onboarding, and deployment of 30+ trainers across academic and corporate
training projects.

• Managed attendance tracking, scheduling, records, and executive coordination for 300+ learners.