Reshma  سيد, Infrastructure Management Principal

Reshma سيد

Infrastructure Management Principal

ACS

البلد
المملكة العربية السعودية - الجبيل
التعليم
الثانوية العامة أو ما يعادلها, Computer Science Engineering
الخبرات
18 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :18 years, 6 أشهر

Infrastructure Management Principal في ACS
  • المملكة العربية السعودية - الجبيل
  • أشغل هذه الوظيفة منذ نوفمبر 2011

● Managing 6 Different Accounts with backup technologies of more than 5 Enterprise Backup Product
● Transitioning of New Accounts to India support in the area of Performing Due Delinquency (DD), Knowledge transfer
● Resource Screening, Hiring & on-boarding to the accounts .
● Managing a technical team of 40 plus Senior Technical engineers and Subject Matter Experts, providing remote support
● Meet the customer expectation and manage their business
● Manage Technical/Customer Escalation

Infrastructure Management Senior Analyst
  • يناير 2011 إلى يناير 2013

Managing the Team of 40 plus as Infrastructure Management Principal for all the leveraged ATOS customers. The Netbackup Enterprise Server product is used to provide data backup and restore functionality for AMS client systems on platforms including UNIX (Solaris/AIX/Linux/HPUX), Microsoft Windows, and Macintosh. - Implementation inclusive of installation, server configuration, design, troubleshoot and Problem solving. Provided Technical Project Management on small to medium projects, coordinating effort with PMO staff.Implemented ITIL ITSM concepts in real-world environment. Technology analysis, planning, and implementation
Technical Roles & Responsibilities
•Managing 6 Different Accounts with backup technologies of more than 5 Enterprise Backup Product
•Transitioning of New Accounts to India support in the area of Performing Due Delinquency (DD), Knowledge transfer
•Resource Screening, Hiring & on-boarding to the accounts .
•Managing a technical team of 40 plus Senior Technical engineers and Subject Matter Experts, providing remote support
•Meet the customer expectation and manage their business
•Manage Technical/Customer Escalation
•Manage Transitions of accounts to be supported
•Single point of contact for the service lines with respect to account audits and Participate in Internal/External audits
•Managing over 250 Backup server & 10000 clients across accounts
•Identify technical gaps within the team and have them scaled up to expectation
•RFS - Request ForService Lead Tech for Netbackup service delivery. Solution designing,
∙ IDR Testing & Document Owner for Windows NT,

Technical Lead Specialist في IBM
  • الإمارات العربية المتحدة
  • يناير 2009 إلى يناير 2010
Technical Lead Specialist في Basingstoke
  • الهند
  • يناير 2006 إلى يناير 2010

IBM - Automobile Associates & Pfizer2006 - 2008
Bangalore.

Provided extensive supported to UK and US based customers as a Prime System Administrator role in Solaris and AIX operating environment during the period with IBM. Projects involved remote administration of Operating Systems like Sun Solaris 8, 9 & 10, IBM AIX 5.x and also various storage administrations like VERITAS Volume Manager, and VERITAS Cluster Software, HACMP. Also Administered Virtualization technologies like IBM LPAR, Virtualization.
VISA Europe\[Basingstoke\]*Appointment Confirmation to Work for " VISA Europe " client Onsite - Selected based on the client interview conducted by the Solaris Core Technical specialist for Demonstrable competence in the following components: Solaris 8, 9 and 10 system administration, SUN Cluster, VERITAS Volume Manager, VERITAS File System, VERITAS Cluster Server, SAN storage, OpenSSH, Apache, performance management. Shell scripting, Perl, DNS, NFS, security, TCP/IP, networking and SAN storage

System Admin في Wipro InfoTech Ltd
  • الإمارات العربية المتحدة
  • يناير 2005 إلى يناير 2006

Roles & Responsibilities:
•Solaris system administrations
•Installation of Packages and Patches in Solaris
•Troubleshooting the boot related issues
•Backup and restoration
•Scheduling the automated task by using at &cron
•Administered WINTEL servers.

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Computer Science Engineering
  • في Annamalai University
  • يناير 2011

دبلوم, Information System
  • في Government Polytechnic for Women SJP
  • أغسطس 2004

Diploma in Computer Science

بكالوريوس, Computer Science Engineering
  • في Government Polytechnic for WomenKarnataka technical Board
  • يناير 2004

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Specialties & Skills

الهوايات

  • Skill ehance on new Technologies
    “TECHNOLOGY RISING STAR” Award by NATIONAL WOMEN OF COLOR MAGAZINE, Oct’2008 held in Texas, USA. Bravo Award from IBM “OUT STANDING PERFORMANCE “in Aug'08. “IBM WALL OF FAME “Award from IBM in Jun’09. Best Team Award for outstanding Performance from HP Eagle Squad Award from ACS, Xerox - 2012 Eagle Squad Award - Xerox- Best performer of theYear – 2013 Squad Award from ACS, Xerox🡪2014