Reshma Syed

Infrastructure Management Principal at ACS

• Saudi Arabia - Jubail
• My current job since November 2011

● Managing 6 Different Accounts with backup technologies of more than 5 Enterprise Backup Product
● Transitioning of New Accounts to India support in the area of Performing Due Delinquency (DD), Knowledge transfer
● Resource Screening, Hiring & on-boarding to the accounts .
● Managing a technical team of 40 plus Senior Technical engineers and Subject Matter Experts, providing remote support
● Meet the customer expectation and manage their business
● Manage Technical/Customer Escalation

Infrastructure Management Senior Analyst

• January 2011 to January 2013

Managing the Team of 40 plus as Infrastructure Management Principal for all the leveraged ATOS customers. The Netbackup Enterprise Server product is used to provide data backup and restore functionality for AMS client systems on platforms including UNIX (Solaris/AIX/Linux/HPUX), Microsoft Windows, and Macintosh. - Implementation inclusive of installation, server configuration, design, troubleshoot and Problem solving. Provided Technical Project Management on small to medium projects, coordinating effort with PMO staff.Implemented ITIL ITSM concepts in real-world environment. Technology analysis, planning, and implementation
Technical Roles & Responsibilities
•Managing 6 Different Accounts with backup technologies of more than 5 Enterprise Backup Product
•Transitioning of New Accounts to India support in the area of Performing Due Delinquency (DD), Knowledge transfer
•Resource Screening, Hiring & on-boarding to the accounts .
•Managing a technical team of 40 plus Senior Technical engineers and Subject Matter Experts, providing remote support
•Meet the customer expectation and manage their business
•Manage Technical/Customer Escalation
•Manage Transitions of accounts to be supported
•Single point of contact for the service lines with respect to account audits and Participate in Internal/External audits
•Managing over 250 Backup server & 10000 clients across accounts
•Identify technical gaps within the team and have them scaled up to expectation
•RFS - Request ForService Lead Tech for Netbackup service delivery. Solution designing,
∙ IDR Testing & Document Owner for Windows NT,

Technical Lead Specialist at IBM

• United Arab Emirates
• January 2009 to January 2010

Technical Lead Specialist at Basingstoke

• India
• January 2006 to January 2010

IBM - Automobile Associates & Pfizer2006 - 2008
Bangalore.

Provided extensive supported to UK and US based customers as a Prime System Administrator role in Solaris and AIX operating environment during the period with IBM. Projects involved remote administration of Operating Systems like Sun Solaris 8, 9 & 10, IBM AIX 5.x and also various storage administrations like VERITAS Volume Manager, and VERITAS Cluster Software, HACMP. Also Administered Virtualization technologies like IBM LPAR, Virtualization.
VISA Europe\[Basingstoke\]*Appointment Confirmation to Work for " VISA Europe " client Onsite - Selected based on the client interview conducted by the Solaris Core Technical specialist for Demonstrable competence in the following components: Solaris 8, 9 and 10 system administration, SUN Cluster, VERITAS Volume Manager, VERITAS File System, VERITAS Cluster Server, SAN storage, OpenSSH, Apache, performance management. Shell scripting, Perl, DNS, NFS, security, TCP/IP, networking and SAN storage

System Admin at Wipro InfoTech Ltd

• United Arab Emirates
• January 2005 to January 2006

Roles & Responsibilities:
•Solaris system administrations
•Installation of Packages and Patches in Solaris
•Troubleshooting the boot related issues
•Backup and restoration
•Scheduling the automated task by using at &cron
•Administered WINTEL servers.