Reshmi Rajendran

Manage customer support operations through calls, emails, and in-person interactions, ensuring
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high customer satisfaction.
Process customer orders, coordinated order fulfillment activities, and supported timely delivery
and pickup processes.
Handle customer inquiries related to products, pricing, loyalty programs, and service requests.
Resolve complaints, escalations, and order-related issues while maintaining service quality
standards.
Maintain customer records, transaction details, and feedback data within internal systems.
Assist customers with order tracking, billing inquiries, and service coordination.
Achieve weekly KPIs related to response time, resolution rate, and customer satisfaction.
Collaborate with internal teams to ensure smooth customer experience and operational support.

Managed end-to-end customer care operations, including post-sales support, service scheduling,
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and follow-ups, resulting in improved client retention.
Addressed and resolved customer complaints related to pool maintenance, equipment, and
service delays, achieving a 90%+ satisfaction rate.
Served as the primary point of contact for high-value clients, ensuring prompt resolution of
inquiries and concerns to maintain strong customer relationships.
Coordinated with internal technical and sales teams to ensure seamless service delivery and
timely resolution of recurring customer issues.
Maintained detailed customer interaction logs and feedback reports, helping management
identify service gaps and implement process improvements.