Collections Officer
Hsbc - United Arab Emirates
Total years of experience :9 years, 1 Months
•Collect payments on past due bills.
•Work on the cases allocated on a daily basis as per the cycle of delinquency.
•Organize the accounts according to severity of delinquency.
•Locate and trace customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
•Utilize computer systems to handle skip tracing.
•Meet the clients and inform the overdue accounts and amount currently owed.
•Attempt to collect payment through negotiating to settle the total dues or total outstanding.
•Review terms of sale or loan documents.
•Ensure all customer information is correct, including phone numbers and addresses.
•Actively listen to customer’s issues and determine if debt can be collected.
•Set up repayment plans and new terms of sale.
•Offer advice to customers on repaying methods.
•Record new commitment to repay debt.
•Send statements of delinquencies to credit bureau.
•Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.
•Follow federal and state laws dealing with debt collection.
•Print reports for management.
•Prioritize work based on the amounts due, age of debt and past payments of the customers
•Work on risk accounts based on collections bucket system.
•Offer payment plans if when so required.
•Deal with customers diligently, courteously and professionally while collecting payments.
•Maintain and update record of customers from whom collections are made.
• Interacting with customers of different nationalities to understand their needs and concerns regarding the English courses offered by British Council.
• Assisting in registration procedure for customers.
• Briefing customers on English Language courses offered by British Council.
• Conducting Placement and speaking tests for potential candidates.
• Promoting English Language courses offered by British Council.
• Ensure that customers needs and requirements regarding courses offered are met duly.
• Updating computer database of customers details on daily basis.
• Extracting reports of registered applicants for English Language courses.
• Compiling reports relating to cash received daily.
• Regulating IELTS examinations in accordance with company procedures.
• Verifying candidate details and complying with registration procedures prior to the examination.
• Supervising candidates during various sections of IELTS examination.
• Preparation of reports on incidents/malpractices by candidates of the IELTS examination.
Global MBA Achieved 100% in Financial Management. Achieved 95% in Accounting Skills.