Revathi Gopal

Carried out the capturing of training needs for all employees across the
organization through job analysis and performance appraisal.
 Oversaw sourcing for all external training requests and led the
preparation of memos and paperwork related to the same.
 Handled the coordination and facilitation of both internal and external
training activities for all departments.
 Played a key role by communicating the training initiatives being
undertaken through a monthly calendar and forecast.
 Dispensed extensive assistance and support to the trainers in
administering and facilitating various trainings.
 Performed in-depth analysis into the training feedback data received
and prepared and developed evaluation reports.
 Examined and analysed the training reports and carried out the
preparation of the statistics to be presented to the management.
 Facilitating the training programs conducted by the organization.
 Analyse the training feedback data received and prepare reports.
 Analysing the training report and preparing the statistic's.

Provided administrative and documentation support to team and
maintained an updated investigation data base and extensive
documentation.
 Coordinated with stakeholders to arrange departmental meetings and
to record Minutes of meeting for the team meetings.
 Ensured consistent application of all company policies and operational
procedures are being followed, reviewed, and updated.
 Managed HR reports and dashboards and simultaneously ensuring the
integrity of all information and data.
 Updated and maintained confidential HR documents and files, ensuring
all required documentation is provided and up-to-date and prepared
disciplinary letter for staff issuance.
 Independently managed multiple tasks and assigned projects whilst
respecting the deadlines.
 Maintained and developed standard practices & processes for
performance management, PIP, and Performance Enhancement
programmers and monitored SLA’s, meeting compliance and business
requirements.
 Assisted in Identifying areas for improvement; recommended
development plans and training courses.
 Responsible for tracking, gathering, preparing, and reporting monthly
Performance Metrics and developed best practices and process
improvements.

Monitored Check-in team for passenger acceptance, assisted the team
with upgrade, downgrade, and handling disruption flights.
 Ensured the team is in compliance of the SLA in order to achieve the
Port performance target and meeting business requirement and
quality.
 Ensured excellent Customer service and customer needs are met at
entire flow of check-in and boarding processes
 Pivotal role in modifying SOP to ensure safety and effective operations
in order to meet the Service Quality.
 Ensure that Company’s and individual carrier’s standards are
implemented and maintained at agreed service level of quality and
compliance.
 Analysed the root cause(s) of incident(s), accident(s) and service
lapse(s) and design and implement the solution(s) to ensure
continuous improvement.
 Monitored the below wing activities such as the loading and unloading
of cargo or baggage into the aircraft and ensured the ramp is
functioning properly.
 Monitored Narrow body
 TRC and supervisor about any issues, incidents, discrepancies to avoid
incidents aircraft operations at RAMP.
 Performed FOD checks. Informed, or disruption/delay in the provision
of service.
 Monitored additional activities such as positioning of chocks, cones,
marshalling, and manual handling.
 Provided advice and assistance to staff to ensure compliance with
requirements of standards, internal policies, and procedures.
 Have Basic Knowledge of Ramp Handling Workflow including the
proper use of ground safety equipment.
 Provided safety awareness related to aircraft GSE operation and Ramp
loading, the hazards related to the same, taking responsibility for
individual safety and security issues and perform directed health and
safety activities and checks.