Client Liasion Officer
Oryx Hospitality
Total years of experience :16 years, 8 Months
Conducts snagging inspections.
• Records all clients’ points accurately.
• Ensures all property snagging documentation is correctly compiled including photographs and communicated to head office.
• Carries out pre-inspection checks to ensure that the property is in a presentable state.
• Liaises with site teams to ensure snagging issues are rectified to the correct standard.
• Conducts handover appointments ensuring that all correct legal paperwork is completed.
• Prepares and communicates appropriate handover related response for clients’ queries and other notices either through telephone, electronically or face to face.
• Direct unresolved issues to the designated resource.
• Maintaining accurate internal reports and records.
• Maintaining and develops relationships with clients and other staff members.
• Prepares correspondence, files, reports and other written documentation, reviews, processes and monitor documents such as snagging list, etc.
• Provides input into the development of more efficient handover procedures.
• Coordinates DLP complaints between office and site.
• Performs other related duties and responsibilities as required
Oryx Hospitality:
Duration: April 2014 - Till date
Job Title: Client Liaison Officer
Responsibilities:
• Conduct handover appointments ensuring that all correct legal paperwork is completed.
• Prepare and communicates appropriate handover related response for clients’ queries and other notices either through telephone, electronically or face to face.
• Direct unresolved issues to the designated resource.
• Maintaining accurate internal reports and records.
• Maintaining and develops relationships with clients and other staff members.
• Prepare correspondence, files, reports and other written documentation, reviews, processes and monitor documents such as snagging list, etc.
• Provide input into the development of more efficient handover procedures.
• Coordinate complaints between office and site.
• Perform other related duties and responsibilities as required.
• Conduct snagging inspections.
• Record all clients’ points accurately.
• Ensure all property snagging documentation is correctly compiled including photographs and communicated to head office.
• Carries out pre-inspection checks to ensure that the property is in a presentable state.
• Liaise with site teams to ensure snagging issues are rectified to the correct standard.
JP Morgan Chase services India Pvt Ltd:
Duration: February 2010 - December 2013
Job Title: Team Manager in Chase Consumer & Community Banking - Mumbai
Responsibilities:
• Responsible for the day-to-day activities and guidance of the team members.
• Set targets, implement guidelines, and assist with any issues the employees may have.
• To ensure that all members understand the team’s objectives and work together to achieve it.
• Constant monitoring to help ensure that everyone is working towards the same goal.
• Set SMART principle to manage the team.
• Ensure team members receive training to ensure their goals are specific, measurable, achievable, realistic, and timely.
• Foster a cohesive, creative, and comfortable working environment, mediating any interpersonal issues within the team and provide leadership and direction where necessary.
• Implement team strategies, working with remote teams, using technology, workplace diversity, management styles, mediation, macro, and micro-management.
JP Morgan Chase services India Pvt Ltd:
Duration: June 2007 - February 2010
Job Title: Customer Service Officer in Chase Consumer & Community Banking - Mumbai
Responsibilities:
• Receive and respond to customer service account inquiries on account balances, transaction
• Details, statements and fees and charges.
• Open new accounts/Closing accounts
• Alterations to existing savings and cheque accounts
• Inquiries for home, car and personal loans
• Inquiries on internet services
• Handling cash transactions and cash balancing
• Overseas transfers
• Set up periodical payment authorities on accounts
• Promote bank products and services
• Change statement of account cycles
• Identify customer needs
• Refer customers to appropriate banking services and representatives.
Qualification Month Year HSC February 2004
SSC March 2002 Work-Experience: • Organization: J P Morgan Services India Private Limited Position: Team Manager Working Since: June 2007 till December 2013 Reporting To: Team Leader Company Profile: J P Morgan Chase & Co. is a leading global financial organization with operations in more than 50 countries. JP Morgan Chase serves more than 30 million customers and the world's most prominent corporate, institutional and government clients.