Senior IT Technical Support
Al Bawani Co. Ltd
Total years of experience :31 years, 9 Months
User's support for daily activities including software and hardware issues in project site.
Installation, configuration and troubleshooting of computer systems, plotter, printer, scanner and other peripherals.
Monitoring of internet connection and ensuring that there is no interruption of service.
Provisioning of IP phones in SIP trunk line.
Requesting IT materials as per the project site requirements.
Providing file shared access permission to users.
Preparation of computer systems which includes formatting of hard disk, installation of operating system and installing relevant software programs.
Network cabling termination (UTP).
Installation and configuration of wireless access points.
Back-up of project data from file server to external device.
Providing customers with technical assistance by phone and by email in solving their computer problems.
Connecting company end-users to network domain and configuring email thru Microsoft Outlook.
Responding to company’s end-users technical support in dealing software and hardware problems.
Performing system hardware upgrade on desktop, laptop and server.
Troubleshooting and repairing of desktop, laptop and server computers sold by the company.
Performing systems quality assurance test.
Preparation of systems including formatting and partitioning of hard disk, installation of Windows XP, Windows Vista, MS Office 2003, MS Office 2007, Anti-Virus (Norton, McAfee), Acrobat Reader, etc.
Providing technical solutions to field and in-house engineers in regards to computer problems encountered.
Providing technical information to company sales division.
Responding to customer request for on-site support.
Repair of Dell computers by company's clients.
Preparation of computers for delivery to company's clients.
Attending on-site calls.
Troubleshooting and repair of Dell and Acer desktop computers including laptops.
Installation of peripherals like network card, faxmodem card, scanner, printer and multimedia devices like sound card, CD-ROM drives, TV tuner card and others.
Upgrading of hard disk, memory RAM and processor depending on the end-user’s requirements.
Maintain preventive measures on company’s end-user.
Performing quality assurance test before delivery of computer to the customer.
Installation of popular Microsoft products like Windows 95, Windows 98, Windows 2000, Windows ME, Windows XP, Office 97, Office 2000 and Office XP Professional.
Configuring client computers to work in networking environment.
Troubleshooting and repair of IBM-Compatible computers.
3 years under-graduate.