Rhea Gendrano

• Reports to CEO under the management team and provided expertise in setting up the organizational structure & processes.
• Established foundation of HR and developed the HR & company policies and procedures in line with the HR governance & compliance
• Plan & develop HR strategies/ initiatives to build a thriving & productive company culture that aligns to the overall business objectives/goals
• Provided action plan & budget in setting up the manpower, HR system and processes in line with overall organizational goals and objectives for opening the fiscal year 2024.
• Provided legal support & processes to the management regarding company investment & due diligence.
• Liaise with the government in setting up government portals for licenses, permits and employment
• Manage overall HR functionalities such as recruitment, onboarding, employee grievance & relations, employee engagement, performance management, compensation and benefits, training & development, HR automation to have an effective employee lifecycle management that drives successful business results.

• Reports to the CEO under the management team and provided expertise in establishing the organization structure and processes.
• Developed & implemented HR policies & procedures, Employee Handbook in compliance with UAE legislations considering HR best practice, a guideline towards an effective employee life cycle to deliver employee oriented, high-performance culture that highlights productivity in achieving organizational growth.
• Work with the CEO in defining the organizational processes and the overall business strategies, building the long-term and short-term plans
• Rolled out HR strategies & Initiatives to enhance employee engagement & satisfaction nurturing a positive and supportive workplace culture.
• Provided guidance and support to head department and employees on HR related matters including performance management, disciplinary actions and conflict resolutions.
• Managed overall HR functionalities such as recruitment, onboarding, employee grievance & relations, employee engagement, performance management, compensation and benefits, training & development to have an effective employee lifecycle management that will improve all the HR metrics that drives successful business results.
• Implemented strategic workforce planning ensuring the company workforce has the right size, cost and agility to achieve company’s objective.
• Work with the department heads in aligning department goals to the overall organizational goals.
• Work with the Business Development department in closing deals for new café locations, project management, government permits and contract agreements
• Have worked with the operations team in opening 10 new outlets providing manpower requirements and have processed the business license
• Partnered with the management and operation teams in workforce planning for opening of new outlets in different locations.
• Led the end-to-end implementation of ERP in the company - ODOO
• Launched the performance management and rewards systems.

• Reports to CEO and work with the department heads to align departmental goals to the overall organizational goals
• Developed and implemented HR policies, procedures, practices and company policies in compliance with the new legislation.
• Developed and implemented HR strategies and initiatives align with the overall business strategy and objectives.
• Recruited 60 employees for the opening of the new fine dining restaurant
• Partnered with the management & operation team in workforce planning, company automation, ERP, HR System and processes.
• Managed overall HR functionalities such as recruitment, onboarding, employee grievance & relations, employee engagement, performance management, compensation and benefits, training & development to have an effective employee lifecycle management that will improve all the HR metrics that drives successful business results.
• Implemented strategic workforce planning ensuring the company workforce has the right size, cost and agility to achieve company’s objective
• Led the Human Resources department to deliver an employee oriented, high-performance culture that highlights productivity and organizational development

• Reports to the Head of HR, helped to streamline the HR processes to become more effective and strategic HR
• Worked closely with the business leaders and provided the manpower requirements of each business units.
• Provided new HR initiatives and strategies to improve HR services and have an improved HR metrics
• Provided HR support services to all the business units
• Managed the end-to-end recruitment process and provided effective onboarding process
• Responsible for the improvement of Performance management system, training & development, talent management and career succession
• Provide support with implementation of the new HR system (Oracle)
• Responsible for the employee relation and employee engagement
• Provided HR Metrics and reports to the Head of HR for continuous improvement of HR processes and services
• Manage effectively the employee lifecycle to increase the retention rate metrics

Key Achievements:
• Effectively managed human capital by rolling out people strategies that meets the overall business objectives
• Saved huge cost in global talent acquisition by utilizing various talent strategies that meet business target.
• Saved HR operational cost and drive business results through performance
• Developed and facilitated a cost-effective talent management by enforcing internal capabilities and have a career succession that boost employee’s morale and motivation and leads to a higher productivity level
Accountabilities:
Organizational Development
• Reports to the CEO, under the management team and help with the overall business strategic goal
• Develop & drive the implementation of people management strategies ensuring full alignment with the organizational goals & objectives
• Work with the CEO the organization design & structure, streamlining the processes and create a long term-sustainable solutions for continuous improvement
• Work with the leadership to leverage its key resources and streamline the processes that drive cost effectiveness and productivity
• Create HR Analytics dashboard, present the HR metrics & reports to the management & stakeholders that would help identify risk and support the delivery of the business strategy and goals
• Provide HR solutions that helps with the organizational transformation plan that drive and contribute significantly to meet the corporate goals and objectives.
HR Management
• Prepare & present the annual HR budget & report that provides HR operations financial strategies, analyzed metric results, human resources solutions and action plans
• Rolled out HR initiatives that shape employee behavior to a right performance that drive business results
• Work with the management, business units and employees to improve work relationship, build morale, increase productivity and retention and drive a culture of engagement and performance
• Manage effectively the employee lifecycle to retain best employees
• Develop and implement HR policies and procedures ensuring compliance in governing laws and have consistent and fair approach to people management. Develop a comprehensive employee handbook and ensure that staff are aware labor laws & company policies
• Provide HR management systems & processes that ensure compliance in internal & external audits, qualifies in all certification bodies like ISO, Visa & Mastercard, and support the client audits for tender qualification and project management
• Manage the HR team to ensure providing effective HR services to all business units & function as strategic partner
• Work closely with senior and line managers providing professional guidance, coaching and support on the full spectrum of HR activities
• Manage and lead cost-effective HR & General Administration
• Successfully manage the end-to-end implementation of HR system. Automation of HR processes that ensure that appropriate measurements and reports are produced to facilitate proactive decision-making and provide efficient HR services
• Oversee 250+ employees in all business units in UAE, France, South Africa, Lebanon, Spain, Jordan
Talent Acquisition
• Lead, design and implement the cost-effective recruitment & talent acquisition strategies.
• Provide leaders the strategic workforce analysis to forecast their talent needs and to identify the professional development and improvement plan in line with their future needs and business strategy.
• Manage cost-effective and timely end to end recruitment process and provide effective on boarding process for the new joiners
• Deliver innovative and best practice recruitment & onboarding solutions by keeping abreast of market changes

Shared Services MNC) Environmental Services Waste Management Industry

Key Achievement: Successful cost-effective Talent Acquisition and Talent management
Accountabilities:
 Responsible for the implementation of a company’s workforce planning: recruitment, selection, talent acquisition and retention.
 Prepare manpower planning and budget
 Work with the department heads the manpower requirements, provide them with right talents within the set timeline and budget
 Responsible for the end-to-end recruitment process and onboarding
 Work with different overseas agencies for the bulk recruitment, from the agreement till arrangement of the deployment of the workers
 Fulfill the manpower requirements of all business concepts (restaurants, retails, luxury brands, e-commerce) to meet the business needs
 Build talent pool and maintain best practice in recruitment and selection
 Implement policy and procedures and ensure the compliance of the employee
 Responsible for the employees effective on boarding process and off boarding
 Responsible with travel agencies, medical insurance provider and other vendors agreement, providing employees good services taking into
consideration the company’s budget
 Provide administrative, operational & project management support to concerned departments
 Maintain human resources calendar and activities and facilitate the activities for employee engagement and retention
 Ensure the update of the HRMS database and all HR files to be compliant with the internal and external audits
 Responsible with the mobilization and demobilization
 Prepare memorandums, correspondences and all HR related and documents
 Liaise with all the head of the concepts in relation to employee welfare, HR processes, disciplinary proceedings, etc.
 Address the employee’s grievances and complaints, provides guidance and resolution plan
 Facilitate performance appraisal and review of employees.
 Assist in employee training and development for career enhancement & growth
 Assist in continuous learning of employees and ensure optimized utilization of resources.
 Facilitate planning and rolling out HR initiatives like reward and recognition programs, team buildings for employee engagement and retention
 Responsible for updating policy and procedures
 Conduct exit interviews and other HR surveys and provide HR reports to the head of HR
 Coordinates and liaises with external consultants on employees’ training needs and arranges training schedules for employees.
 Evaluates the effectiveness of the respective training programs by obtaining feedback from employees
 Manage the government transaction & processes and trade licenses

Key Achievement: Managed solely the

• Oversee all aspects of general HR and office coordination and provide HR services
• Manage HR database, payroll and timekeeping in ERP Navision and provided HR reports
• Provide the Employee Services, address employee grievance and request
• Manage recruitment & onboarding processes.
• Facilitate and organize trainings for continuous service improvement