Richard Hanz Kalaw

● Catered Level 3 escalated tickets from 80+ client’s requirement to their IT business needs.
● Review client’s current network design, configuration, implementation and monitoring.
● Deployed site-to-site Meraki VPN
● Leading a team of information technology researcher and engineers.
● Introduce new product launch and services every quarter.
● Digital Signage System
● IT Asset Management System
● L3 Network P2P Tunneling
● Windows Server Active Directory
● Internal DNS Server
● RustDesk Remote Self-Hosted Server
● Redesign existing client’s infrastructure into optimized performance.
● Administration of client’s Windows Server and Ubuntu Server
● Provide consultation to the company’s pre-sale engineers and clients.
Client Industries: Local Government, Sugar Industry, Education, Finance, Hotel, Hospital, Farm, Resort & Recreational and Private.
Environment: Cisco, Cisco Meraki, Aruba, Maipu, Windows Server, Ubuntu Server, Docker, Tailscale, Hikvision

● Catered Level 3 escalated tickets from 80+ client’s requirement to their IT business needs.
● Review client’s current network design, configuration, implementation and monitoring.
● Deployed site-to-site Meraki VPN
● Leading a 5-man team of after sales Technical Support team.
● Leading a 2-man team of IT Security that perform monitoring security of the client’s infrastructure.
● Administration of client’s Windows Server and Ubuntu Server
● Provide consultation to the company’s pre-sale engineers and clients
Client Industries: Local Government, Sugar Industry, Education, Finance, Hotel, Hospital, Recreation.
Environment: Cisco, Cisco Meraki, Aruba, Maipu, Windows Server, Ubuntu Server, Docker, Tailscale, Hikvision

● Catered Level 3 escalated tickets from 80+ client’s requirement to their IT business needs.
● Review client’s current network design, configuration, implementation and monitoring.
● Leading an 8-man team of after sales technical support and commissioning team.
● Leading and monitoring commissioning team projects.
Client Industries: Local Government, Sugar Industry, Education, Finance, Hotel, Hospital, Farm, Resort & Recreational and Private.
Environment: Cisco, Cisco Meraki, Aruba, Maipu, Windows Server, Ubuntu Server, Docker, Tailscale, Hikvision

● Assist in designing, implementing, and maintaining the organization’s cyber-security plan, disaster recovery plan, and Operating Level Agreements (OLAs).
● Provide valuable input for assessments and decisions made by CISOs and other stakeholders regarding security for data, software, hardware, telecommunications, and computer installations.
● Serve as an expert on information security concerns related to the organization’s network and third-party software.
● Stay updated on emerging security threats and help CISOs understand potential risks from acquisitions or major business moves.
● Conduct research, testing, and implementation of the latest trends, practices, techniques, tools, and controls.
● Proactively implement risk-mitigating programs, like regular system patches, to address evolving security needs.
● Perform setup, installation, and security audits of network devices and tools.
● Conduct periodic network vulnerability assessments and penetration testing.
● Monitor networks, analyze threats, triage incidents, investigate breaches, develop prevention plans, and provide detailed reports and briefings.
● Periodically assess and monitor information security controls and practices for compliance, making recommendations to reduce risks and improve security.
● Ensure restricted data and systems are accessed only by authorized individuals.
● Educate the IT team and end-users on new security products and procedures.
● Create and maintain up-to-date application security-related documents.
● Fulfill additional assigned tasks as required.
● Led IT security initiatives and ensured compliance with ISO27001.
● Implemented, configured and managed Wazuh unified security platform.
● Designed and implemented network policies using group policies from Cisco Meraki Dashboard.
● Reviewed and enhanced the end point policies using group policies from Windows Active Directory.
● Conducted weekly audits and developed IT security guidelines.
● Led 1 man IT security team, monitoring the infrastructure both on-premises and cloud such as Azure
● Deployed an OpenVPN VPN exit node on Australian geographic from Philippine office to connect 600 users securely.
Client Industry: Business Processing Outsourcing, Virtual Assistants
Environment: Cisco Meraki, Ubiquiti, Azure, AWS VPS, VMware, Windows Server, Ubuntu Server, Wazuh, OpenVPN, pfSense, Hikvision

● Directly reporting to the CEO and COO of the company.
● Configured and implemented Unified Threat Management appliance.
● Configuration and deployment of VMware host and guest.
● Design and implementation of IT Infrastructure based on the requirements of the company’s environment.
● Designed and implemented network infrastructure catering 600 users using a full Cisco Meraki stack.
● Configured Windows Server 2019 Domain Controller, Active Directory, Group Policies and DNS for around 600 users.
● Network structured cabling engineering.
● Administration and maintenance of both network devices and servers.
● Provisioning and deploying to client side L2TP IPSec, Cisco AnyConnect, and OpenVPN SSL Virtual Private Network.
● Configured and implemented Peer-to-Peer wireless network between two buildings.
● Troubleshooting both software and hardware.
● Providing L3 IT support both on-premise and remote.
● Designed and implemented on-premises IP camera and door access system.
● Introduced and implemented to the IT 10-man team helpdesk ticketing system and workflow.
● Deployed IT asset management system using AWS VPS.Cisco Meraki MX250, MS390-48GE, MS120-24, MS120-48LP, MR36, Ubiquiti P2P Wireless, Dell R240, Dell R440, pfSense CE, Windows Server 2019, Windows Server 2022, Ubuntu 20.04 LTS Server, VMware vSphere ESXi, Oracle VirtualBox, Active Directory
Client Industry: Business Processing Outsourcing, Virtual Assistants
Environment: Cisco Meraki, Ubiquiti, Azure, AWS VPS, VMware, Windows Server, Ubuntu Server, Wazuh, OpenVPN, pfSense, Hikvision

● Led a team of junior network engineers.
● Designed and implemented network infrastructure.
● Configured network devices such as routers, switches, and UTM / firewalls.
● Provision of servers both hardware and software.
● Monitored, maintained, optimized and administered the company/client’s daily operation of IT infrastructure.
● Implemented information technology security policies using a unified threat management system.
Client Industry: Business Processing Outsourcing, Insurance
Environment: Cisco, VMware, Windows Server, Ubuntu Server, pfSense, Hikvision

Clients and Projects:
eFox Solutions, Inc. (2018-03-13)
● Successfully recovered locked out password and data from the servers. Successfully configured the unified threat management base on the client’s policies and optimized existing IT infrastructure.

Manulife Insurance Bacolod (2018-11-30)
● Successfully worked remotely in real-time with the CCIE in provisioning and configuring Cisco devices in the Bacolod branch. Device deployed at the site where two Cisco 4331 ISR router as HSRP, three Cisco 2961-X for STP, VLAN, and Inter-VLAN.

● Overseen company-wide IT infrastructure projects.
● Designed, implemented and administered new IT infrastructure for the new branch building project.
● Designed and implemented network infra for computer networking, IP-Camera, PABX, Biometric and other special projects that require networking or data communication.
● Coordinates and negotiate with 3rd party vendors for company IT project needs.

Network Infrastructure Projects:
● Bulua Branch - Rehabilitation and upgrade of the network (2016-01-16)
● Diversification Office (2016-01-20)
● North Bound Branch New Office Building (2016-04-28)
● North Bound Branch New Fuel Station (2016-04-28)
● Diversification Project SafeFuel Fuel Station (2016-07-02)
● Diversification Project Automatic Teller Machines Data Connections (2016-09-13)
● Buhang Branch- Inter-Building network installation and connection of distribution cabinet (2016-10-08)
● New Treasury Office (2017-01-25)

Fuel POS and Automatic Tank Gauging Projects:
● Ilo-ilo Branch - POS Fuel Installation (2016-03-12)
● Dumaguete Branch - POS Fuel Installation (2016-12-17)
● Diversification Project SafeFuel Fuel Station (2016-07-02)

● Provided IT support in the President’s office.
● Overseen company-wide IT infrastructure projects.
● Designed and implemented video wall 3x5 Samsung LFD with video matrix controller used for Business Intelligence analysis, GPS bus monitoring and centralized CCTV monitoring.
● Conducted a GPS test project with various GPS provider and submitted technical reports to the higher management for bus monitoring project.
● Coordinated and negotiated with 3rd party vendors for company IT project needs.

Network Infrastructure Projects:
● Command Center - Designed and implemented video wall 3x5 Samsung LFD with a video matrix controller. (2015-09-04)
● Cebu North Branch - Rehabilitation and optimization of network infra (2015-10-22)
● Ilo-ilo Branch - Implementation of network infrastructure for a new building project (2015-12-03)
● Cebu South Branch - Rehabilitation and optimization of network infra (2015-12-20)

Special Project:
● Video wall project using Aten VM1600 along with 15 units of Samsung 46 LFD and 1-unit Samsung 75 LFD.

● Led a team of 2 IT staff.
● IT projects coordinated with different departments internally and externally such as clients and 3rd party vendors.
● Audited all clients deployed the hardware.
● Provided IT support to the client on-site or remotely.
● Created and run custom scripts on servers using XML, CRON, BASH or PYTHON for automation of tasks.
● Provided network support and troubleshot internally in the office and with the clients.
● Provided IT security measures based on the company’s standard policy by hardening UTM / Firewall and servers.
● Implemented, administered and troubleshot servers for both internal company and client-side.
● Performed research and development for service upgrade and optimization.
● Conducted the planning stages of IT project deployment for the site which includes the material estimate, canvas, acquisitions, coordination, planning of implementations and after-sales support.
● Attended IT project meetings with internal staff, client and 3rd party vendors.
● Performed health monitoring of deployed digital signage clients.
● Pro-actively performed a surprise visit on-site to inspect the hardware for any signs of tampering and preventive maintenance.
● Extracted and submitted monthly reports of the playlist, timesheets, and logs of digital signage server to the CEO and the clients.