Branch Based Treasury Assistant
Silver Finance Inc.
مجموع سنوات الخبرة :9 years, 1 أشهر
Accept payment/excess of Cash Advance
Prepare official receipt, provisional receipt and daily collection report
Deposit cash, check to main office bank account
Send copy of deposit slip to treasury main for compliance
Print of remote check-cut at branch level
After printing, let client sign to it and upon completion release it to client
Pick-up checks at May Bank & Union Bank
Let client sign to it and release
Assist refund clients and prepare refund/ca sheets
Scan refund sheet & identification of client to main office for verification
Wait for main office to confirm refund "Ok to Pay"
Print check, capture client as proof that you release it with the right person
Let the client sign to voucher as reference
Act as fund custodian
Prepare petty cash voucher
Account for daily cash count balances
Prepare daily cash count fund report
Send it to main office for reference and completion of daily report
Monitoring of petty cash fund if needed for request another fund
Assist the branch in admin matters e.g. supplies requisition
Make request for replenishment of remote check-cut/OR/PR/DCR
Attend to other matters dealing with bank transactions
Prepare the following daily report(for monitoring purposes) based on format
● Inventory of remote check-cut and manual checks
● Checked issued
● Cancelled remote check-cut, manual check, check voucher, official receipt
● Pending checks
● Unused remaining check, official/provisional receipt
Perform all other task that may assigned from time to time
First point of contact for all guests.
Dealing with guest enquiries and request via phone and email as well.
Update and maintain the reception follow-up diary.
Ensure guest privacy and security and make sure that confidential
information is not disclosed.
Answering and transferring of telephone calls.
Actively participate in addressing complaints and resolving problems.
Handle promptly and all guest comments, questions, complaints, requests and inquiries, taking the necessary action steps and ensuring thorough follow through.
Familiarize with the guests’ needs and requirements in order to ensure an efficient and friendly service.
Assisting colleagues with general enquiries, routine work and holiday cover.
Actively participate in addressing complaints and resolving problems
To ensure that customer queries and service requests are handled to the agreed
service levels
To provide a first point of contact of customers and answer any queries that they
may have
To work with the technical support team to identify problems and implement
solutions
To ensure that all request are passed on the appropriate superintendent, super-
visor or contractor
To make sure that all requests are dealt with within a specific timescale and
prioritized according to their urgency
Assisting with the running of the Guest House reception desk
First point of contact for all guests
Dealing with guest enqueries and request via phone and email as well as up
selling the rooms and services to maximize revenue
Checking guests in and out, making reservations
Deal with all incoming faxes and requests after normal working hours and with a
2 hours response time
Follow prescribed procedures in handling reservations inquiries
Update and maintain the reception follow-up diary
Ensure guest privacy and security and make sure that confidential information is
not disclosed
Registering guests and escorting them to their room/suites
Answering and transferring of telephone calls
Actively participate in addressing complaints and resolving problems
Fully aware of the Guest House credit policy as it applies to the following
● Cash Payments
● Credit Cards Payment
● Account to company
Preparing monthly report
Prepare, monitor and maintain computerized accounts payable and receivable
Verify accuracy of purchase orders and invoices.
Resolve problems areas
Implemented a billing system to maintain cordial relations with client
Responsible for maintaining payment logs and deposit system; completed
statistical report on a daily basis
Helped bookkeeper with filing, dispensing paycheck, investigating errors and
complaints, sending daily reports to management and helping to prepare data for
tax accountant
With Honorable Mention.