rhoda Dango

• Oversee and coordinate the activities of team members to ensure daily objectives are met.
• Train, mentor, and evaluate employees to promote a productive and safe work environment.
• Monitor employee performance, provide feedback, and conduct performance reviews.
• Ensure compliance with company policies, safety regulations, and industry standards.
• Prepare reports on performance, productivity, and other operational metrics.

• Developed a sequence of service, standard operating procedures and checklist for the waiters
and manager checklist. Reinforce MICROS trainings, and cashiering practices for the restaurant.
• Complete opening & closing duties such as setting up the indoor and outdoor of the restaurant.
• Listen to team members feedback and resolve any issues or conflicts.
• Create an inspiring team environment with an open communication culture
• Advise the outlet manager of any improvements needed regarding the service as well as any
improvement concerning the communication with the kitchen and reception team.
• Inform the outlet manager of any maintenance issues and inventory shortage and any necessary
follow ups with the concerning teams.
• Ensure staff have the full food and beverage menu knowledge and always provide the coaching.