IT Support in-Charge
Safari Company Limited
Total years of experience :17 years, 10 Months
Provide day to day first and second level of support to end-users with knowledge in Management and Server administration.
Provide Microsoft Windows based Operating System installation including device drivers and essential software for both laptop and desktop computers
Creates system recovery, and access broken system to perform data backups
Provide set-up and installation for printers, projectors, and other devices
Provide hardware servicing for desktop and laptop parts like LED/LCD monitors, inverter, keyboard, hardisk drive, RAM, GPU, dc jack, and laptop charger
Provide onsite set-up, installation, and repair for wired and wireless network
Provide software re-installation, updates, and repair for iOS and Blackberry applications
June 30, 2008-January 2011 Freelancer
Home based
Computer and Electronic Technician
• Provide home-based and onsite computer and electronics servicing
November 26, 2007- June 20, 2008 Cindy's Commissary
Romulo Highway, Brgy. Tibag, Tarlac City Philippines
Junior Technician
Computer Services Department
• Troubleshooting, Repairing, & Maintaining desktop and laptop computers for both hardware & software issues
• Managing Computer Inventory Information System to make sure all computers are properly manage and issued to users
• Maintaining Microsoft Exchange Server Active Directory (AD) and repairing Outlook mails to all client computers
• Provide Point-of-Sale (POS) store updates
• Reporting directly to Cindy's Vice President and to our System Administrator
• Troubleshooting, Repairing & Maintaining desktop computers for both hardware and software issues
• Gathered information and customer's feedback to establish client requirements
