Customer Service Coordinator
Jotun Paints
مجموع سنوات الخبرة :16 years, 11 أشهر
Actively handle Jotun customers' inquiries through email, telephone or face to face on a timely manner and professional manner.
Obtain and evaluate all relevant information to handle and respond promptly to customer inquiries.
Handle customer complaints effectively by quickly understanding the issue and coming up with sound solution.
Process customer orders accurately through use of Jotun's ERP system and following Jotun's pricing list to ensure on time delivery and customers satisfaction.
Coordinate effectively within Customer Service team and internal related departments for material processing and distribution to meet customer requirements and provide back up support in the performance of job duties as required.
Opens and maintains customer accounts by recording account information.
Ensures customer satisfaction by addressing any questions regarding the offered services in a courteous and appropriate manner.
Prepares documentation and reports on routine customer correspondence for future reference purpose.
Ensures to provide excellent customer service through phone, e-mail, etc. in timely and accurate manner.
Serves as liaison between customer support team, management and customer to improve customer service and business productivity.
Analyzes customer complaints and provide appropriate corrective actions.
Conducts customer surveys about the company’s service so as to obtain feedback.
• Interfaced with customers and sales representatives to handle both pre-sales and post-sales service functions.
• Handled issues related to; order fulfillment, return material requests, product samples, order referrals, sales promotions, etc.
• Maintained daily/weekly/monthly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
• Monitored product order shipment to ensure on-time delivery to customers.
• Contacted customers regarding contract cancellations to determine cause and possible corrective measures.
• Maintained database of customers’ sales order and invoicing records.
• Processed and documented business loan applications in a timely manner.
• Maintained important documents and assured that they are easily accessible and stored.
• Prepared and issued loan related letters/certificates as requested by customers.
• Managed the help desk by acting on emails, updating the tracking system in excel and attending calls from concerned units.
• Reviewed on hold/pending loan applications and making monthly report for efficient tracking.
• Liaised with sales and business team for required and pending documents for completion of loan applications.
• Ensured that needed support and back up are given to the entire documentation team for a smooth operation.
• Interacted with customers through phone providing information and assistance about their accounts, credit cards and loans from the bank.
• Strictly ensured that all the incoming requests by customers are attended and fulfilled efficiently with full adherence to bank’s process.
• Reported customer feedback towards continual product development and customer satisfaction.
• Provided excellent customer service to achieve long term client relationship and customer loyalty.
• Handled and resolved customer inquiry/complaints sent thru email and website.
• Converted sales opportunities in order to meet financial targets.
• Outstandingly worked as telephone banker for a U.S. bank called Washington Mutual in its Customer Service Centre in the Philippines under PeopleSupport Incorporated.
• Meticulously prepared and processed corresponding service request for customers such as customer based, account based and transaction based requests.
• Successfully provided first level assistance and effective resolutions to all customer concerns.
• Proudly received and managed customer inquiries about Retail Banking.
• Successfully attended all cable subscribers’ inquiry regarding new subscription, reconnection, etc. personally and via telephone.
• Professionally and effectively answered subscribers’ complaints regarding cable and billing services.
• Strictly maintains a proper filing system that serves as database of all work orders for technicians and other required documentation.
• Effectively and efficiently handled all administrative tasks assigned by superiors.
-Listed in the top 10% of the 2006 graduating class of the College of Accountancy and Commerce. -Elected as President of Progressive Economists' Solidarity of Saint Louis University, SY 2005-2006 -As organization president, achieved Most Outstanding Organization given by the College of Accountancy and Commerce.