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Ria Buena, Customer Support Representative

Ria Buena

Customer Support Representative·Al Rumaithy Establishmen

United Arab Emirates

Bachelor's degree, Computer Science

Work experience

Total years of experience: 22 years, 5 months

Customer Support Representative

September 2011 - Present

Al Rumaithy Establishmen

United Arab Emirates

September 2011 - Present

Company industry:
Aerospace
Job role:
Customer Service and Call Center

Sales Executive

September 2011 - Present

AL RUMAITHY EST

Abu Dhabi, United Arab Emirates

September 2011 - Present

I worked as Sales & Admin dealing with Aviation and Military. I was given Best Team Leader award 2016 for achieving the 99% KPI.
Company industry:
Ground Fleet, Aviation, & Marine Refuelling
Job role:
Purchasing and Procurement

Customer Support Representative

September 2011 - September 2020

Al Rumaithy Establishment

Abu Dhabi, United Arab Emirates

September 2011 - September 2020

Corresponding to all inquiries of our customer Military and Civil.
* Responsible for all RFQ’s send by our customers Airlines and Military.
* Taking action to all RFQ’s of our Airlines customer or Military by coordinating with our existing suppliers or finding a
prospective supplier specially in Military
* Coordinating with all the suppliers regarding the list of prices to be given to all of our customer.
* Responsible for sending the quotations and follow ups.
Company industry:
Automotive Dealership & Distributor
Job role:
Customer Service and Call Center

Secretary

March 2010 - October 2011

Schlumberger Oilfield Technical Services

March 2010 - October 2011

Company industry:
Oil & Gas
Job role:
Secretarial

Receptionist

March 2010 - October 2011

Schlumberger Oilfield Technical Services

March 2010 - October 2011

Receive the incoming calls and transfer to the recipient.
* Taking all the messages if the concern person was not available.
* Receive the couriers and other mails and give it to the designated person.
* Responsible for entertaining and receiving of the visitors.
* Responsible for transferring the lines for incoming and outgoing calls.
* Activating the ID’s of the Schlumberger Employees.
* Responsible for giving temporary badge for the visitors.
* Taking care of the office supplies.
* Ordering and follow up the deliveries of the office supplies.
* Responding to all incoming mails every day.
* Taking care of all ready cherubs for all of our customers and suppliers.
Page 3 of 4
* Responsible for sending DHL mails.
Company industry:
Oil & Gas
Job role:
Customer Service and Call Center

Administrative Assistant

May 2010 - May 2011

KMT Waterjet System

United Arab Emirates

May 2010 - May 2011

Company industry:
Heavy Industry & Metallurgy
Job role:
Administration

Receptionist

May 2010 - May 2011

Civil Aviation

Kuwait

May 2010 - May 2011

checks all the Purchase order given by our customer and do the necessary action to serve their orders on
time with corresponding documents like EASA Form, Certificate of Conformity and others.
* Preparing the Invoices and Delivery note as attached to the parcel as an order by our customer thru ERP System
* Prepare quotation and RFQ’s thru ERP Systems for
Company industry:
Airlines
Job role:
Customer Service and Call Center

Assistant

November 2001 - November 2007

Mariwasa Siam Ceramics

November 2001 - November 2007

Company industry:
Industrial Production
Job role:
Administration

Administrative Officer

November 2001 - November 2007

Mariwasa Siam Ceramics Inc

Philippines

November 2001 - November 2007

Update all the batch sheets of glaze, engobe and paste using the ERIC System (Costing, Payroll, Requisition,
Benefits, Debit and Collection, Accounting and Inventory Checking).
* Update all the adjustments slip made for glaze, paste and engobe.
* Prepares requisition of raw materials used for batching and preparations.
* Checking the amount of MRD (Material Requisition) withdrawal of raw materials to transfer out document
released by Warehouse if it is tally.
* Update Transfer Out Document using ERIC System.
* Updating the record of Glaze and Paste Milling Report for monthly basis for Action Plan.
* Prepare and follow up of all PRS (Purchase Requisition System).
* Prepares inventory report of issuance, batch sheets, and adjustments for the Cost Variance Report
* Prepare and analyze the report of Cost Variance Report for accounting use.
* Coordinate with the accounting regarding the variances of report.
* Prepare and keep all the records and documents for internal and external Audit.
* Maintain and update all documents and record for ISO.
* Responsible for cost variance reporting and action plan.
Company industry:
Industrial Production
Job role:
Administration

Human Resources Assistant

-

-

Assigned as a CHR staff for an special project the Human Information System.
* Uploading the records of all employees through HRIS system.
* Checking all the records of employees’ seminars and workshops last attended.
* Informing all my co-employees regarding their incomplete information for the CHR records.
* Analyze and check if all the records and information was correctly uploaded in the System.
Total Quality Management Staff (Document Controller)
* Prepares materials for 5’s inspection.
* Updates / encodes the revisions and amendments to all documents that are essential in the implementation of
the quality system of TQM and the Office of the Plant Manager.
* Assist the document controller on record keeping and filling documents.
* Performs Deputy Document Controller - In Charge - updates ISO manuals.
* Follow-up /updates summary / monitor Corrective & Preventive Action Notice.
* Updated summary of IQA Findings.
* Prepare / arrange hard copy and consolidate report for monthly action plan meeting and MANCOM meeting.
* Checks the Health and Safety 5’s and ISO orientation exam given to the newly hired employees.
* Prepares and updates training manuals of the TQM Section.
* Updates bulletin boards for health and safety updates.
* Act as communication / transmittal and office supplies custodian.
* Maintain all original records, documents, transmittal, minutes of the meetings and training materials of the TQM
Department.
Job role:
Human Resources and Recruitment

Education

Polytechnic University of the Philippines

January 2001

January 2001

Bachelor's degree, Computer Science

Philippines

–

Skills

Buyer Representative

Expert

Admin Assistant

Expert

Procurement

Expert

Customer Support

Expert

Sales

Expert

CONTROL

Expert

FILE MANAGEMENT

Expert

HRIS

Expert

ISO

Expert

MATERIALS MANAGEMENT

Expert

MEETING FACILITATION

Expert

MICROSOFT OFFICE

Expert

QUALITY

Expert

RECORD KEEPING

Expert

SAFETY

Expert

Languages

English

Expert

Training and Certifications

Certifications
PMP

Hobbies and interests

Cooking, watching movie, Singing

I was awarded in Mariwasa Siam Ceramics as Loyalty Award 2006 and Best Team Leader award in Al Rumaithy Establishment