Resolution Senior Analyst
زين - السعودية
Total years of experience :10 years, 3 Months
More effective resolutions and proactive problem-solving strategies Implementing quality assurance measures to
ensure consistency and accuracy in resolution procedures, resulting in fewer errors and higher-quality outcomes.
Demonstrating a commitment to continuous improvement by actively seeking feedback
Developing strategies to enhance the organization's reputation and visibility. Collaborating with legal and regulatory
affairs teams to develop policies and procedures that adhere to compliance requirements. Responding to inquiries from
regulatory agencies and addressing any compliance issues or violations and complaint handlin.
Serve as a point of contact for internal and external stakeholders, providing timely and courteous assistance as
needed Address inquiries and resolve issues related to administrative services in a professional and customer-focused
manner. Maintain and organize administrative records, documents, and files
Communicate effectively with beneficiaries, keeping them informed of the status of their requests and providing
updates on resolution progress