VICE PRESIDENT
National Bank of Abu Dhabi
Total years of experience :28 years, 3 Months
Delivered transformation application support towards work point’s concept model, while ensuring high availability and efficiency of IT services.
Reviewed existing systems and executed standard operating procedures for determining root cause analysis, communication, and client relationship management. Created all short and long range annual support plans, development initiatives, and IT strategies to ensure delivery of services within time, cost, quality and budgetary parameters. Resolved technical issues by delivering online support service and guidance to the team members. Built a cohesive team spirit throughout the Company by designing a program that recognized competing management objectives, created common goals, and provided measurement incentives. Established a mechanism for developing IT plans and policies and resolving technical / key issues with collaboration of team and senior management. Supervised SLA's, policy of the Company, under a regulatory and compliance framework set by the authorities to ensure accountability for adherence to supervision. Establishing set specifications and quality attributes, updated code changes and release management of new version to improve quality processes.
Looking after all aspects of business applications in the bank
Handled all aspects of Electronic Channels application services
Redesigned the company Invoice and Sales application.
Re certified all Visa / MasterCard services for Y2K Compliance
Designed and implemented and Debit Cards Management Systems for the bank
Implemented Informix based Systems for Vehicles and Machinery management
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