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Riad Meziane, Acting Director & Call Center Manager

Riad Meziane

Acting Director & Call Center Manager·Istestrella Clinic

United Arab Emirates

Bachelor's degree, CDE

Work experience

Total years of experience: 3 years, 5 months

Acting Director & Call Center Manager

October 2023 - January 2025

Istestrella Clinic

Istanbul, Türkiye

October 2023 - January 2025

• Managed full call center operations and led a multilingual team handling international inquiries
• Served as acting clinic director, coordinating departments and ensuring service continuity
• Liaised with international service providers, hotel partners, and VIP transport operators
• Resolved escalated client complaints with professionalism and efficiency
Company industry:
Other Healthcare Services

Sales Manager & Acting Director

October 2023 - January 2025

Istestrella Clinic

Istanbul, Türkiye

October 2023 - January 2025

• Led the full sales cycle for international medical tourism clients, generating up to $20, 000 USD
in monthly revenue through proactive outreach and persuasive client communication
• Served as acting clinic director, overseeing operations while maintaining personal sales targets
and ensuring high client conversion rates
• Built and maintained strong relationships with international clients, service providers, and
partners to ensure repeat business and long-term client loyalty
• Handled objections and resolved client concerns with professionalism, turning skeptical
prospects into confirmed bookings
Company industry:
Other Healthcare Services

Coordinator & Call Center Agent

January 2023 - October 2023

Simadent Dental & Aesthetic Clinic

Istanbul, Türkiye

January 2023 - October 2023

• Coordinated between the clinic, call center, VIP transport, and hotel accommodation partners
• Managed the full client journey from initial contact to post-service follow-up
• Provided real-time translation and interpretation in Turkish, French, English, and Arabic
Company industry:
Other Healthcare Services

Sales Coordinator & Client Acquisition Specialist

January 2023 - October 2023

Simadent Dental & Aesthetic Clinic

Istanbul, Türkiye

January 2023 - October 2023

• Actively sold medical tourism packages to international prospects, guiding them from first
contact through to confirmed treatment bookings
• Managed the complete sales cycle — prospecting, needs analysis, proposal, negotiation, and
closing — for clients from Europe, the Middle East, and North Africa
• Leveraged fluency in 4 languages to connect with clients on a personal level, building trust and
significantly increasing conversion rates
Company industry:
Call Centers & Customer Care Outsourcing

Call Center Agent & Translator

January 2022 - January 2023

Simadent Dental & Aesthetic Clinic

Istanbul, Türkiye

January 2022 - January 2023

• Delivered multilingual customer service to European, American, and Arab clientele
• Translated patient documents and communications between Turkish and other languages
• Ensured high guest satisfaction through attentive, empathetic service
Company industry:
Other Healthcare Services

Multilingual Sales Agent

January 2022 - January 2023

Simadent Dental & Aesthetic Clinic

Istanbul, Türkiye

January 2022 - January 2023

• Conducted outbound and inbound sales calls in Arabic, French, English, and Turkish to attract
and convert international medical tourism clients
• Identified client needs, presented tailored treatment options, and persuaded prospects to
choose the clinic over competitors
• Consistently met and exceeded monthly sales targets through persistent follow-up and strong
relationship-building skills
Company industry:
Call Centers & Customer Care Outsourcing

Call Center Agent

January 2022 - January 2022

Simadent Dental & Aesthetic Clinic

Istanbul, Türkiye

January 2022 - January 2022

• Handled high-volume inbound calls, booking appointments and responding to client inquiries
• Maintained accurate records of client interactions and scheduling
Company industry:
Other Healthcare Services

Junior Sales Agent

January 2022 - January 2022

Simadent Dental & Aesthetic Clinic

Istanbul, Türkiye

January 2022 - January 2022

• Handled high-volume inbound and outbound sales calls, qualifying leads and converting
inquiries into confirmed clinic appointments
• Developed strong sales foundations: active listening, objection handling, and building trust with
clients from diverse cultural backgrounds
Company industry:
Call Centers & Customer Care Outsourcing

Commercial Sales Agent

October 2019 - January 2020

Just Event (TABC)

Mostaganem, Algeria

October 2019 - January 2020

• Conducted business prospecting, client management, and event promotion activities
Company industry:
Marketing

Education

University Of Abdelhamid Ibn Badis - Mostaganem

January 2025

January 2025

Bachelor's degree, CDE

Algeria

Abdelhamid Ibn Badis University

January 2021

January 2021

Bachelor's degree, Management

Algeria

Abdelhamid Ibn Badis University

January 2021

January 2021

Bachelor's degree, Administration And Business Administration

Algeria

Skills

BUSINESS CONTINUITY
Intermediate
BUSINESS CONTINUITY
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CERTIFIED CALL CENTER MANAGER
Intermediate
CERTIFIED CALL CENTER MANAGER
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CRISIS MANAGEMENT
Intermediate
CRISIS MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ACQUISITION PROCESSES
Intermediate
ACQUISITION PROCESSES
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COMMUNITY OUTREACH
Intermediate
COMMUNITY OUTREACH
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MEDICAL TOURISM
Intermediate
MEDICAL TOURISM
Intermediate
PROSPECT MANAGEMENT
Intermediate
PROSPECT MANAGEMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES PROCESS
Intermediate
SALES PROCESS
Intermediate

Languages

Turkish

Beginner

French

Beginner

English

Beginner

Arabic

Beginner

Training and Certifications

Certifications
Valid driver's license with 6