Ricardo Oliveira

Director Business & Technology at Cognizant - United Arab Emirates

• United Arab Emirates - Dubai
• My current job since March 2021

Director of Sales and Solutions for Digital Experience, Digital Engineering and Application Management, including:

. Software Product Engineering, Applications Development & Modernization, Agile, Blockchain, Digital Architecture, DevOps, Full Stack Engineering, Resilience & Reliability

. Customer & Employee Experience, Digital Marketing, Digital Content

. Application Value Management and Support

Executive Director at Naia Investments

• United Arab Emirates
• July 2018 to February 2021

is a boutique Fin Tech, offering specialized investments solutions based on high tech.
Responsibilities
Main Achivements
•Strategy, Market analysis and business planning
•Leading Technology products roadmap
•Business Development and customer relationship
•Finance: P&L, budgeting, revenues, costs and margins
•Innovative investments algorithms, 100% automated and real time, by managing tech vision
•average annual ROI of 15%

Head Account Management at Munich Re Health Tech

• United Arab Emirates
• May 2016 to July 2018

Munich Re Health Tech, is the global leading IT solutions provider for health insurance, part of Munich RE Group.
Responsibilities
Main Achivements
•Lead strategy, goals, processes and KPIs of Account management practice
•Key accounts and Cx management, business development, gather strategic demand, negotiate commercial proposals, monitor delivery
•Member of strategic Committees Demand & Portfolio, Services & Operations, Products roadmap
•Increase customers satisfaction to 140%
•MedNet UAE: helped customer to achieve "

Head professional services at Outsystems

• United Arab Emirates
• July 2014 to May 2016

OutSystems, is the worldwide leader company of Rapid application delivery (RAD) and Low Code platform
Responsibilities
Main Achivements
•Strategy: Market analysis, MEA Strategic Planning
•Sales: business development, pre-sales and RFPs
•Services Delivery: Management of Consulting, Projects, training, support and business transition
•Finance: P&L, budgeting, revenues, costs and margin
•HR: hiring, coaching and evaluating MEA staff
•Partnerships: managing the Program that enables OutSystems Partners Worldwide
•127% revenue, 115% margin, 110% satisfaction
•Dubai Courts: helped customer to achieve Award for “UAE’s Best Government App of 2015”, by delivering Digital Transformation of Oracle Forms to mobile
•Arab Bank: Assessment of Operating and IT Model, . Delivery of Digital Roadmap including high-level business processes, IT Strategy, systems architecture and IT teams capabilities

Senior Consultant at Accenture

• Portugal
• September 2005 to July 2014

Main Achivements
•Senior Leadership of Digital Transformations teams for Governmental, Telecommunications, Health and Banking projects
•Recognition for delivering high quality services
•Portugal Telecom: Siebel CRM and BI, achieving retention costs 10x and 20% marketing success rate
•Minister of Finance: Delivery of SAP ERP for 15k+ employees and 1000+ offices
•Minister Economy: Delivery Web Portal and BI to manage €10B European Union Fund for 16K+ offices

• Portugal
• September 2003 to September 2005

Consultant

• Portugal
• September 2003 to September 2005

Main Achivements
•Leader of Digital Transformations teams, specialized in requirements analysis and development of IT solutions for the Insurance Industry
•Tranquilidade Insurance: Document Management, reducing costs and increasing digital collaboration
•Fidelidade Insurance: Web Portal and Workflow for insurance products offering online