Advisor to Chairman
Panel Products
Total years of experience :28 years, 6 Months
Advisor to Chairman September 2010- Present
Associate Group
Associate group is a diverse group into Timber, Panel Products, High Pressure gas cylinders and reality- Now foraying into hospitality industry.
Was actively looking after their Udaipur project of 70 rooms resort-The resort had 36 rooms, Banquet and restaurants in an incomplete stage. Was initially to look after the resort at the project stage and to take over the same as the General Manager.
Successfully completed the completion of the 36 unfinished rooms. Advised the chairman on the other areas to be completed so the revenue generating areas would be completed on priority.
Resident Manager: September 2009- August 2010
Cambay Spa & Resort
Udaipur.
Heading the operations of a 68 key smart resort, in the main business area of Udaipur, equipped with the latest state of the art facilities for guest comfort and Luxury, Cambay Spa & Resort 54 cover Multi cuisine restaurant and a 20 cover Bar, a 34 cover 24 hour coffee lounge, a 600 seating banquet hall and a 200 seating conference hall, a beautiful open air swimming pool with attached children pool and spacious lawns that can accommodate up to 1000 people for banqueting.
Job Profile Includes
❖ planning and organizing accommodation, catering and other hotel services
❖ promoting and marketing the business
❖ managing budgets and financial plans and controlling expenditure
❖ maintaining statistical and financial records
❖ setting and achieving sales and profit targets
❖ recruiting, training and monitoring staff
❖ planning work schedules for individuals and teams
❖ meeting and greeting customers
❖ dealing with customer complaints and comments
❖ addressing problems and troubleshooting
❖ ensuring events and conferences run smoothly
❖ supervising maintenance, supplies, renovations and furnishing
❖ dealing with contractors and suppliers
❖ ensuring security is effective
❖ carrying out inspections of property and services
❖ ensuring compliance with licensing laws, health and safety and other statutory regulations
Asst. Front Office Manager March 2008- September 2009
Radisson Plaza Spa & Resort
Udaipur
At the initial stage was given the additional responsibility of Front Office Manager, Human Resources (Interviewing and recruitment and Training) and Stores and Purchase along with Housekeeping
Managing the front office with 240 keys including four suites. Devising & putting in place systems & procedures revolving around needs of the guests. Interacting with guests for feedbacks and implementing world-class service strategies. Working towards building, strengthening and maintaining effective relationship with the guests & travel partners.
Making use of prompt trouble-shooting techniques in identifying unsatisfied guests. Liaising with company and functional departments. Strategizing policies & procedures in the operating systems to achieve greater customer delight. Supervising: Day-to-day travel requirements of First/VIP/CIP guests. Development and implementation of new guest relations programs as assigned under the direction and supervision of the management. Ensuring services to guests are of high quality, involvement in guest response system via mail, telephone / in person.
Guest satisfaction by constant interactions. Customer satisfaction by achieving delivery of service quality norms. Providing value added service to the guests such as gifts on birthdays / anniversaries. Coordinating with internal departments concerning guests and effective services. Reviewing & interpreting the market trends/ client feedback to attune the business strategies as per the guest requirements & expectations.
General Manager 2005-2008
Palanpur Palace-Mount Abu
Beautiful 51 keys property including 11 suites. Hotel Operations Management. Relationship building with Key Accounts, Guest retention, right recruitment and retention of staff, providing good work culture and dealing with transparency, decentralization of power and authorities, bringing targeted profitability, developing professionalism, working on product pricing \{which justifies value for money concept\}, maintaining the property and it's upkeep.
Took over the property and carried out the renovation of the entire property rooms and bar. Increased the revenue by three folds by effective travel partner relationship. Increased customer satisfaction by continued staff training and effective guest services.
Head Administration & Hospitality 2003-2005
Cadila Group of Companies
Ahmadabad.
Joined Cadila Pharmaceuticals-Ahmedabad as Sr. Manager Hospitality. Rose to the rank of Country Head of Cadila Group of companies - Hospitality and Administration. Was entrusted to handle independently 6 units, all four guest houses (Mumbai, Delhi, Bangalore and Ahmedabad plus Kadi & Dholka) & the Corporate Campus. Was successful in achieving the African clearance to supply drugs, this was twice denied to the company. The responsibilities included- Apart from looking after the 4 guesthouses in Ahmadabad, Delhi, Mumbai, Bangalore was also looking after (1) Vendor Management & Asset Inventory Management ( 2) Facility Management (4) Travel arrangement (5) Security Management (6) Housekeeping Management and to Provide administrative support to the senior management of the company.
Apart from the official locations was also entrusted to look after the residence of the Chairman and the Managing Director of the company. Ensured proper to the staff so they could understand the importance of guest service at the same time motivated them to ensure better guest service.
Duty Manager 1984-2003
Taj Lake Palace Hotel
Udaipur
Worked as the Duty Manager, Taj Lake Palace Hotel a world renowned hotel with 87 keys including 17 suite rooms. Was responsible for looking after the day to day operations of the front office including the reservations department. Was in the first froup of 5 employees to undergo a management training in all the 7 major departments of the hotel for 6 months each (Housekeeping, Food & Beverage service, Food & Beverage Production, Accounts, Stores, Engineering and Boat &Security)
During the tenure with Taj Lake Palace was the Top up-seller in the department and in the entire hotel. Innovatively started the Pontoon dinner, Romantic couple boat tide (with snacks & drinks & awaiting staff.), Using the room sale data was able to convince the Management to convert the existing conference hall to a Deluxe suite (as I had converted the same to suite in peak season and sold it more times as a suite than a conference hall)
❖ During the tenure the Taj Lake Palace was nominated as the world's 10 most romantic hotels, recognized and was listed in the best hotels of the world by Conde Naste magazine and won the place in the Leading Small Hotels of the World.
Duty Manager 1995-1997
Taj Sheba Hotel
Sanaa- Republic of Yemen
Ensuring the day to day work is managed smoothly. Looked after the front office operations and was instrumental in setting up the reservations department which ensured of recovery and saving of revenues.
Completed Hotel Management in 1983. Worked with taj lake Palace Hotel Udaipur & Taj Sheba hotel in Republic of yemen. Excellent in people management and handling revenue management. Have worked as Assistant Front Office Manager 275 rooms Raddison Udaipur and as general Manager Palan Pur Palace Hotel and Cambay Spa Resort udaipur. Excellent hands on experience in Pre-Opening hotels.
