Richi تانوار, Process Trainer

Richi تانوار

Process Trainer

British Telecom

البلد
الهند - دلهي
التعليم
بكالوريوس, Business And Management
الخبرات
10 years, 3 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :10 years, 3 أشهر

Process Trainer في British Telecom
  • الهند - جورجاون
  • أشغل هذه الوظيفة منذ فبراير 2016

Currently working as a Process Trainer in BT.

Below are some roles and responsibilities:
1)Prepare/modify training curriculum as and she required

2) Deliver process specific trainings.

3) keeping process knowledge updated by participating in weekly/monthly/quarterly Calibration calls with client

4)Stakeholder/Operations management and TNA (Training need analysis) to understand the expectations of operations and participants

5)Partnering with QAs and Team Managers to determine areas of opportunity in CSR performance and sharing relevant coaching/feedback in one to one sessions whenever required to ensure efficiency.

6)planning and preparing lesson plans for training delivery, ensuring relevant materials, resources, training rooms, IT equipments and required applications are ready first hand before training delivery.

7) Creating weekly/monthly/quarterly training reports sharing trends about attendance, Assessment scores, tools and applications status, behavior/skill/will issues if any to ensure smooth training and handover. keeping operations and stakeholders updated about any challenges in advance before the training batches hit their glide/consolidation/production so that relevant wastes can be eliminated which can have an impact on organizational goals and performance.

8) ensuring relevant training feedback is captured anonymously from the participants to understand areas of opportunity in the training environment, suggestions and appreciations.

9) Skill check and other activities like arranging for refresher sessions with bottom performers to boost their performance and understand key challenging areas in terms of their performance.

10) Keeping a check on throughput of every training batch (upskill/cross skill/new hires)

Customer Care Officer في Convergys - India
  • الهند - جورجاون
  • سبتمبر 2013 إلى يوليو 2015

Senior customer care officer

US Voice customer service process (Citi Bank Credit Cards)

الخلفية التعليمية

بكالوريوس, Business And Management
  • في Guru Gobind Singh Indraprastha University
  • أغسطس 2013

Bachelors of Business Administration Degree in Management (2010-13)

Specialties & Skills

Customer Service Skills
Content creation
Customer service
Coaching and Feedback
People Management
Team work
Microsoft Excel
Training and Development

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.



انستغرام
انستغرام
instagram.com/richitanwar

اللغات

الانجليزية
متمرّس

التدريب و الشهادات

customer service (تدريب)
معهد التدريب:
British Telecom
تاريخ الدورة:
October 2019
المدة:
40 ساعة

الهوايات

  • Sketching
    won a lot of awards and recognitions for demonstrating amazing creativity and sketching techniques during academic days.