Process Trainer
British Telecom
Total years of experience :10 years, 3 Months
Currently working as a Process Trainer in BT.
Below are some roles and responsibilities:
1)Prepare/modify training curriculum as and she required
2) Deliver process specific trainings.
3) keeping process knowledge updated by participating in weekly/monthly/quarterly Calibration calls with client
4)Stakeholder/Operations management and TNA (Training need analysis) to understand the expectations of operations and participants
5)Partnering with QAs and Team Managers to determine areas of opportunity in CSR performance and sharing relevant coaching/feedback in one to one sessions whenever required to ensure efficiency.
6)planning and preparing lesson plans for training delivery, ensuring relevant materials, resources, training rooms, IT equipments and required applications are ready first hand before training delivery.
7) Creating weekly/monthly/quarterly training reports sharing trends about attendance, Assessment scores, tools and applications status, behavior/skill/will issues if any to ensure smooth training and handover. keeping operations and stakeholders updated about any challenges in advance before the training batches hit their glide/consolidation/production so that relevant wastes can be eliminated which can have an impact on organizational goals and performance.
8) ensuring relevant training feedback is captured anonymously from the participants to understand areas of opportunity in the training environment, suggestions and appreciations.
9) Skill check and other activities like arranging for refresher sessions with bottom performers to boost their performance and understand key challenging areas in terms of their performance.
10) Keeping a check on throughput of every training batch (upskill/cross skill/new hires)
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Bachelors of Business Administration Degree in Management (2010-13)
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