STORE , MANAGER (SWATCH)
Rivoli Group
مجموع سنوات الخبرة :11 years, 7 أشهر
STORE MANAGER (SWATCH) Watches and Fashion Jewelry (Glitters)
Sales & Retail Operations
♣ Managing shop overall daily activities
♣ Meeting sales target and deadlines
♣ Tracking sales & developing contingency plans to cover up any shortfalls from the budget
♣ Ensure upkeep of retail standards
♣ Handling sale cash and petty cash
♣ Execute creative and standard visual merchandising
♣ Coordinating and updating shop status to the brand manager
Staff Management
♣ Ensure staff grooming and discipline is to the highest standard
♣ Manage and train the team; responsible for training and coaching staff
♣ Ensure all team member comply with both internal and external regulatory requirements
♣ Develop trust and loyalty through fair and consistent management of the team
♣ Create a team dynamic across the multi-site area ensuring healthy competition with mutual support.
♣ Identify training and development needs for the team providing regular feedback and effectively implement programs that ensure the
Company standards are consistently achieved
♣ Making a flexible and productive schedule of each team member
Stock Management
♣ Managing stock & ensuring an appropriate stock to sales ratio & ideal stock location wise
♣ Supporting inter shop/location stock transfers
♣ Enter all received goods and ensure stock control and proper record of all stock movements
♣ Supervise the replenishment process to avoid and report any over stock along with the suggested corrective action
♣ Constant communication to logistic department
♣ Managing inventory and stocks reports
Marketing
♣ Ensure roll out and implementation of brand promotions
♣ Initiate advertisement of product through social media
Customer Relationship Management
♣ Ensure effective and consistent customer relationship management and customer standards in the store
♣ Ensure implementation of CRM initiatives in the store; maintaining and using the customer database
Lamcy Cinema (November '05 - 2007)
CUSTOMER SERVICE
• Provide office assistance to the manager
• Inventory of food supplies
• Inventory of office stationeries
• Operating busy switch board, dealing with queries and transferring calls
• Preparing list of food items to be ordered/follow up orders
• Handle customer complaints effectively
• Ticketing and reservation (Cinema Tickets)
• Keep and submit counter cash collection after duty
• Serve food items (canteen staff)
• Push customer to buy big items to meet the target sale
Municipal Civil Registrar (May '05 - September '05)
RECEPTIONIST cum SECRETARY (CIVIL SERVICE DIVISION)
• Front desk in-charge
• Assist customer for registry procedures
• Write and check standard business letters needed in the division
• Record and check scheduled appointment of the division head
• Responsible in encoding, editing, scanning and printing of documents needed in the office
• Update and check files in the system for the National Statistics Office database
• In charge of birth, marriage and death certificates (filing documents)
• Prepare weekly and monthly reports to the division head
• Perform other clerical duty needed in the office
Civil Service Commission &
Department Of Health, Region II
ON-THE-JOB TRAINING (SECRETARY)
• Front desk in-charge
• Computer operator
• Telephone Operator
• Record filing
• Time keeping
• Receive and record supplied medicines
Awards
Best Salesperson Award
(4th quarter 2007) / (with cash and certificate)
Best Salesperson Award
(4th quarter 2008) / (with cash and certificate)
Best Sales Person of the Year, 2008
(with cash and certificate)
Microsoft Office Proficiency Award
(MS Word, Excel, Power Point)
SIT Departmental Award
(Leadership Award)
Bachelor of Science in Computer Science Saint Paul University Philippines, Tuguegarao City, Cagayan (2005) High School Level
Caliguian National High School (2001)