Senior Sales Assistant
Marks & Spencer
Total des années d'expérience :10 years, 1 Mois
Maximizing store sales
Supervise the daily operations of the department
Ensures minimization of costs by controlling wastage
Handling merchandise properly
Ensure that visual merchandising guidelines are adhered to and highest standards maintained
Count and balance cash floats at the start of day’s operation, monitor stock, best and slow sellers
Coach and guide the Sales Assistants on the best customer service behaviors
Lead the staff and direct their activities
Relevant Experience:
Administrative Support
Logistics, organizing shipments and monitoring and tracking the flow of goods into the warehouse
Assisting managers/staff, develop/monitor projects and track results
Scheduling meetings, events and trainings
Strong operational background including petty cash and safe check
Handling credit card and other financial complaints
Maintaining stationary requirements
Inventory planning and scheduling
Safety procedures, including fire drill training and first aid
Advising customers.
Personalized fittings.
Maintaining an eye catching display for the products.
Assisting with product orders.
Cash register.
Maintaining store policy surrounding fitting rooms.
Consistently meeting and exceeding personal sales targets.
Manage the sales team, train them and address various concerns and issues especially about the product and sales skills knowledge.
Define the priorities in the daily tasks to be met and ensure the adequate distribution of these tasks on the team members.
Oversee the work of the team; assists them and ensure high levels of customer satisfaction.
Maximize the commercial activities in store
Ensure permanent availability of core range products in the store and ensure their display in each sector.
Process customer order products, check their reception.
Coordinate any discrepancy in terms of database to product marketing manager who communicates it with the database department for correction.
Coordinate with the warehouse the reception process in terms of quantities and delays.
Monitor the replenishment of products with the coordination of buyers.
Maintain awareness of market trends especially in the retail electronics and multimedia industry and monitor what local markets are doing.
Handel in-store all types of campaigns related to the department (ensure that stickers are taken off when campaign is over.
Attend to customer's queries regarding products. Order and exchange rules; make sure the best service is delivered in each circumstance.
An update for the defective excel sheet is done each time a client returns a defective item. The buyer is then informed to RTV it.
Ensure that daily operational tasks are met accurately and on time (price changes, transfers, RTVs, receptions); participate and follow up on them.
Add items on ASR (Automatic Stock Replenishment), request adjustment s for products that show a stock error.
Follow up on ad planning events and negative stock reports.
Share with the team the new releases along with the necessary details and researched info such as best seller and world charts.
Train new recruits on work procedures.
Work on achieving targets and stock management (analyze dead stock, value and turnover).
Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
Utilizing multiple interfaces and software systems to track inventory, sales figures, answer customer inquiries, data entry, and etcetera on a daily basis.
Compiling sales reports, providing customer service over the phone and in person, working in collaboration with the Marketing and Operations teams.
Inventory for branches and warehouse
Exhibition management
Updating the website as well as sending both mass and targeted emails.
Produce layout plans for stores and maintain store shelves and inventory to maximize customer interest
Forecast profits/sales and plan budgets
Choosing cash display items for add on sales, and competitions
Training new hires and existing employees on products offered and how to provide exceptional customer service.
Delegation of tasks to subordinates, following up with individuals as needed.
Ensuring that company standards are met on a daily basis, increasing sales.
Maintaining accurate inventory levels and ordering stock as necessary.
Handle all marketing activities including marketing tools such as brochures, publications, emails, and website updates.
Delegation of daily tasks to subordinates and individual follow up as needed.
