Ridiwaan Adams

Senior business Analyst /Project Manager for Dental Group.
• Migration from legacy Financial System to new;
• Construct new financial processes.
• Construct Group Processes and Procedures.
• Provide training materials for HR and Financial processes.
• Construct Job Specifications
• Construct performance evaluation System and templates.
• Construct all policy and procedure documents.

Duties: Business Analyst and Dev Team Lead for MSCOA Compliant ERP Solution
• Solicit requirements for Assets Module;
• Solicit requirements for Ledger Module;
• Design Business Processes for Assets and Ledger Modules;
• Document Business Requirement Specifications;
• Designed System flows;
• Team Lead for 11 Developers;
• Problem Solving and diagnostic work for Assets and Ledger modules
• Involvement with functional design sessions with Development Team;
• Review Test results

• Project Lead for Unified Command Centre Project (UCC)
• Research for Best Practice Models that will be fit for Organisation;
• Solicit requirements from departments and stakeholders;
• Design CRM Operating Model for Contact Centre;
• Map As Is and To be CRM Business Processes and incorporate all 14 amalgamated contact centers;
• Engineer all Departmental Contact Point integration business processes;
• Design Functional and Operational Structures for new CRM department;
• Sensitisation/Training/Information sessions of FMO Business Process to targeted operators;
• Provide SOP and Level 4 Business Processes;
• Design Management and Quality business processes;
• Include all current and future incoming and outgoing channels to facilitate the new model;
• Highlight Data Issues and prerequisites for new model;
• Provide Input for the selection and sourcing of systems to facilitate the processes; and
• Source, supply and configure configuration data for Microsoft Dynamics.

• Map and construct As Is Functional and Organisational structure of Directorates
• Analyse Structures and identify Gaps
• Create new Department and accompanying processes
• Map As Is Business Processes and analyse Gaps
• Provide Recommendations and obtain Buy in
• Reengineer Functional and Organisation Structures
• Reengineer Business Processes.
• Provide Functional Requirements specification for system/s
• Provide Training and facilitate workshops for the sensitisation of the new processes
• Facilitate all Change Management initiatives.
• Design/Re-engineer Job titles and functions for positions in restructured department

• Analyze the current As-Is ICW all Business Partners (Vendors, Employees, Ratepayers, Tenants, and Clients etc.);
• Identify the anomalies and discrepancies that prevent an enhanced service delivery and revenue recovery;
• Identify root causes and recommend solution;
• Design Governance Framework;
• Design governance and Organizational Entity Business Processes;
• Build and implement solution;
• Re-engineer processes to support new functionality;
• Initiate the Customer Information Management Project as well as other business improvement assignments.
• Involved in mapping and analysis of business processes, defining new business processes ensuring proper control and risk management, integration of business processes into the SAP system,
• Defining roles and responsibilities and defining business reports within the SAP Business Intelligence.
• Establish the formalization of a governance arrangement/structure and other related deliverables.
• Design of organizational structure as per business requirements and opportunities for improvement

• Analyze assess, all current Systems and Business Process.
• Identifying the anomalies and document Systems and Business Solutions.
• Consolidate all diverse processes into core processes for the various organizations/business units.(600-94)
• Map Solution Architecture back to Swimlines
• Check Flow Diagrams back to processes and update processes accordingly where required.
• Capture processes into new templates to be provided that depict Best Practice standards
• Re-engineer all processes; HR, Front Office, Back Office, as well as functional and organitional Processes
• Map Swimlines with Processes and re-engineer.

Project Manager/Business Analyst for Sage Systems
Project Manager/Business Analyst for CRM Systems
Project Manager/Business Analyst for Infrastructure Migration and Virtualization Project
Project Manager for Intranet Redesign:
Other Projects
Project Manager and Business Analyst Duties for DRP Project
Project Manager for BOTSOC Website Redesign Project
Project Manager for Microsoft Training Project

Other duties:
• Create Procurement Policy and Processes
• Create Wireless Access policy & Business Process.
• Create Back Up policy and Business Process.
• Create Fixed Assets policy and Business Process.
• Create Change management strategy, Business Process.
• Policies and procedure strategy document.
• Create HR Proposal document for the establishment of a HR integrated solution.