Rifki ZamZam

Business Development for OD/ L&D Consultancy projects and competencies development programs in Middle East and Far East

Consultant OD, and Head of BD for Middle East and Far East.

Concept development for clients in Qatar and Far East Region
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Partnership Development
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Organizational Design

Manager - Training for Tournament Bus Services

Organizational Development: developed capability-building program for Tournament Bus Services based on FIFA World Cup 2022.
• Set-up a 170 person capacity Training Center
• Submit 7 modules designed, developed & delivered in-house to SCDL for approval on time.
• Organization Development: Recruited 50 Trainers internally and set-up a structure based on Competency Excellence Groups (CEG) - Service Quality, Buses, Systems & Routes.
• Developed an OD program for to prepare Drivers and Workforce for Amir Cup and FIFA Club World Cup
• Workforce Ops for Amir Cup & FIFA Club World Cup

Change Management - Designed and delivered an Organisation Development program
• Leadership & Strategy Development programs - design, develop and deliver.
• Performance Management - designed, develop and delivered programs on Leadership, Core and Functional competencies to enable employees to achieve organisational goals.
• Organizational Development - developed the annual Capability Development Plan upskilling the staff of 6 FMCG Companies to perform, based on the Division’s 3 Year Strategy.
• Preparation of Business Case for projects.
• Design & Develop performance capability programs on Sales (All channels), Trade Marketing and Shopper Based Design
• Sucessfully orchestrated CPD Program: English language Program (in house)
• Developed and piloted an assessment center including post learning assessments & OJT to manage the performance of employee
• Managed Trainings for VLCC, Bayara/Gema, Phillip Morris, Heinz, Colgate, Mondelez, P&G, Bel and other 2nd tier brands.
• Managing the budgets for FMCG trainings.

Business support for the Group Legal and Group Finance functions
• Organisation development: career development and succession plan of Managers with the C-Suite to mitigate higher level attrition
• Developed succession planning & career development of employees on a 3yr platform complete with appraisals • Organised and managed high-level overseas recruitments and onboarding
• Coordinated Leadership Development for Finance Leadership by Paul Keijzer
• Handled a Comptenecy Development Program for Legal Counsels in Malaysia
• Organisational Development: performance appraisal of senior staff members of the Legal and Finance functions using the balance scorecard, and roll-out to manage their staff’s performance respectively.
• Managed employee engagement activities.

• Spearheaded the FMCG Organisational Development Initiative for the FMCG stream: Sales Academy
• Organisation Development initiative: organised and managed the ABA Group Finance Academy
• Developed the L & D policy aligning performance management scheme of each business.
• Develop the performance capabilities of Supervisors and Senior Management on Coaching and training skills
• Designed, developed, delivered multiday training sessions on Train the Trainer, soft skills and Technical Sales trainings
• Designed & Developed “Authentic Leadership” work shop for the Senior Management
• Management the performance of sales teams as part of the class-to-market programs
• Prepared training event budgets and manage the finances (cost debits) across the divisions •
Organised and managed trainings of both inhouse & external trainers in ABA and overseas Sourced external trainers for speacialised trainings in ABA

Reported to Group Talent Development Manager. 2012 - 2013. Managing People Information (MPI): Transactions and Processing
• Project Leader for HR automation: Performance Management tool
• Managing 3rd party labour, contracts and their payments.

• Policies and Procedures: Developing & updating of Policies and Obtaining Operating Board Approval, followed by a Group-wide roll-out

CONSULTANCY - 2010-2012 -Freelance Consultanting in Human Rersources, Health & Safety and Business Process for Companies based in Sri Lanka. Cients include HSBC, Expo Holdings, Gamini Engineering Works (Pvt.) Ltd, Citrus Events Worldwide and Eutech Cybernetics (Pvt.) Ltd.
Cients include HSBC, Expo Holdings, Gamini Engineering Works
(Pvt.) Ltd, Citrus Events Worldwide and Eutech Cybernetics (Pvt.) Ltd

Reported to the QA/QC Business Process & Audit Manager (Divisional Head) and to the Partners of Hamilton Design International.
Function:
• Develop and implement Business Processes, Policies and Procedures in Interior Desigg & Build and Facilities Management.
• Analyse and recommend improvements on the existing procedures for sustainability & efficiencies in Maintining Client’s property
• Measure productivity and efficiency of the overall organisation, recommending improvements to the Partners
• Evaluate ERP systems most suited to Hamilton’s businesses and vendors for their support

Worked in the capacity as Head of HR, and set-up the Human Resources Division for ATI-SL.
Reported to the Director/Chief Executive Officer of Amana Takaful PLC
Function
• Established the Human Resources Division in the Company
• Structured independent Human Resources Administration Functions and Human Resources - Learning & Development Functions in the Company
• Set-up a self sustaining internal training platform and a “Knowledge Inventory”
• Designed, Developed, Delivered and Facilitated structured training program in products and processes Country Wide
• Conducted Head-hunting for key positions

• Developed recruitment and retention strategies for the sales force and the management cadre
• Implemented a Performance Management system (2006) and re-engineered (2007) - with a special criteria on Customer Value Proposition
• Provided Critical Management Information, using metrics such as The Cost Per Person, Revenue Per Person, and Trained Staff list, enabling management to see the investment on a per-employee basis

Reported to the Head of Global Resource Management of Virtusa Inc.
Function
• Owning the Resource Management Framework and “Heart” (an ERP application) data and Processes in Colombo and Chennai.
• Designed, Developed and Delivered and Facilitated On-line Training Programs in Sri-Lanka and Chennai on the Systems and Process in Resource Management and Roll-out of Applications Upgrades across the ATCs.
• People Development: Cohesively working with other Teams and Competency Excellence Groups (CEG) for strategic competency building
• Lead in Resources Management to assist in the staffing of projects and providing decision support analysis on underutilized/idle resources to the Global Management Committee, Business Unit Managers and to the ATC Head (SL and India).
• Reporting and Analysis of Human Resources hired and on-going 6 months “On boarding” training program to the Global Management Committee, Business Unit Managers and to the ATC Head (SL and India).
• Sourcing high caliber engineers for Virtusa from the industry.
• Thought Leadership in processes and providing Critical Management Information & using metrics, to track, audit and recommend corrective measure of Resource Management that will enable Virtusa to scale to the next level.
• Providing a high level of decision support analysis to the Executive Management Committee using metrics to conduct competitor analysis and on the Utilization of personnel working to projects on a Global scale.
• Cohesively working with the Business Units to track of Resource Loaned between Business Units (across various locations) and auditing Transfer Invoices to ensure accurate billing of resources.
• Deployment of Resource Management Process Audits to ensure process compliance thought the organization.

Reported to the Director/General Manager and to the Head of Global HSSE in SSBV, The Netherlands
Function
• Designed, Planned, Facilitaed and organised Country Wide Training Programs in:
i. Advanced Motorcycle riding & Off-road riding in several parts of the country.
ii. Advanced Light Vehicle Driver training in Colombo.
iii. Workshops in Lifting Heavy Weights, Fire Safety & Acid Handling for branch staff.
iv. Organizing Crisis Management exercises for the Management Team and Branch Managers (Facilitation through Shell Gas Lanka Limited)

• Planned and organised the All Island Annual Shell Solar Poson Lantern Competition in 17 Branches Island wide (2002 and 2003).
• Planned and organised the Shell Solar Annual Cricket Encounter (All Island) (2002 and 2003) & Mid Year Awards Celebrations held at Colombo Colts Cricket Club on the 28th of September 2002 in Colombo
• Member of the Shell Solar Lanka Limited Crisis Management Team, and was also the Crisis Coordinator for Shell Solar Sri Lanka.
• Developed and implemented the Health, Safety, Security and Environment Management System for Shell Solar Lanka Limited.
• Provided expertise and thought leadership in Health, Safety, Security and Environment for Shell Solar India and Shell Solar Philippines

Reported to the Head of Product Development and Merchandising Manager of North Manufacturing Pvt. Ltd
Function
• Handled sampling of yacht and boat covers, rudder covers and other marine accessories with the factory and with the North Sails Offices Italy and USA.
• Handled suppliers from China, S Korea, USA, UK, India and Sri Lanka
• Responsibility for materials testing before dispatch for sampling and development, communicating the test results to Customers in the North Sails Office in US for conformance of quality.
• Worked hand-in-hand with the factory SMOs to get the samples on time and every time and organizing Q & A sessions for the SMOs on new products.
• Coordinated product changes to samples and items in production with the factories and Sub Contractors (North Sails Wathupitiwela, Licensed OEM of Mistral Group Germany) as per customer requirements and requirements from North Sails HQ in the US
• Developed a Product Development catalogue and a Suppliers catalogue to speed up sourcing of materials for production.
• Responsibility for maintaining the Product Web site for Sri Lankan products.