Md shariful Islam

IT Support Engineer at BSA Group of Companies

• Bangladesh - Chittagong
• My current job since November 2012

Work responsibilities:

User Support:
Provided technical support on company applications and IT solutions through phone, live chat and email.
Managed the deployment, configuring laptops and migrating user data.

CCTV Camera:
Install and configure AVTECH, DAHUA, HIKVISION CCTV IP Cameras.
Daily check CCTV records.
Daily monitor CCTV cameras. If any cameras do
problem, then take step to solve that problem by our support team.

Operating System:
Windows XP, Windows 7, Windows 8.1, Windows 10, Windows server 2012 Installation.

Software Installation:
Driver/Antivirus/programming software installation.

Printer and Scanner:
Printer and Scanner setup.
Troubleshoot of printer and scanner.

Hardware Solution:
Assembling and troubleshooting of Computer hardware
devices.
Replaced faulty hardware components efficiently, accurately and within company timeframes.

Network:
Basic networking, Configuration of TCP/IP setting,
Cabling and LAN troubleshooting.
WIFI Router configuration.

Data Backup:
Keep all data Backup in FTP Server.
In every month I Write Data Backup in CD/DVD.
Attendance Device
Configure, setup and operate attendance devices (I clock)

Email Processing and Configure:
Configure and maintain (Outlook Express, Windows Live Mail, Yahoo-mail, Gmail)



Core Qualifications:
• IT systems support
• Networking
• Remote support
• Data entry documentation
• Microsoft Office
• Data backup and recovery
• Efficient data entry
• Data proofreading
• CCTV operating and monitoring
• CCTV surveillance
• Windows operating systems
• Windows 7 support
• Windows 10 support
• Windows 10 administration
• Windows server knowledge
• Hardware support
• Hardware setup
• Email and phone correspondence
• Email support
• Microsoft Outlook