Business Analyst
Syriatel Mobile telecom
Total years of experience :9 years, 5 Months
* State the business case and state of the art
* Elicitation and Interviews for requirements
* Prepare the high level requirements document
* Prepare the Business requirements specification document
* Prepare the business processes modelling with workflows
* Assure business owner acceptance and confirmation
* Assure applicability of in-use systems and integration requirements
* Work with the system analysis team to prepare SRS
* Collaborate with development team and testing team if any clarifications are needed
* Keep up with business change requests and system enhancements
* Assure alignment with other business areas and subjects
* Report to the board
Related department: Corporate Planning.
Summary of successful programs and projects
- Contact center with omnichannel approach
- CRM for Marketing, Sales, Finance and Customer service departments
-Customers loyalty and points-based system
- In house-developed web application for POS and Service Desk agents
- Sales information management system
Syriatel Mobile telecom - www.syriatel.sy
Marketing and Sales Department
Summary of successful mobile applications and projects
- Self-service mobile applications (Akrab Elik, Music Lovers, Roam Assist)
- National competition for developing mobile applications (APPD3 - الموبايل لتطبيقات الوطنية أبدع مسابقة
Bachelor degree in Software Engineering and Information Systems Damascus University – Faculty of Information Technology Engineering ▪ Projects [5th year] The Graduation Project A Linked Data Approach to Archive Characters (LDAA-C) - Score: 84% [4th year – 2nd semester] Semantic Content Management System (SCMS) - Score: 65% [4th year – 1st semester] Content Policy for governmental Organizations (CPGO) - Score: 92% [3rd year] Acoustic Levitation experimental - Score: 94%