certified BMW sales and product genius
AGMC
مجموع سنوات الخبرة :7 years, 5 أشهر
Demonstrating and explain how the various technologically advanced features of the car operate.
• Assist the sales staff in demonstrating to the customer the function of certain electronic features such as Bluetooth, Navigation, Internet, Vehicle settings etc.
• Provides comprehensive product information throughout the sales process including product presentation, test drive, delivery/handover and product customer service after the purchase.
• Provides extensive and customer oriented product experience and explains complex product features based on customers' actual needs.
• Supports the client advisor on product related tasks and activities.
• Fully explains vehicle features, application and benefits.
• Maintains constant communication with designated sales personnel at the dealership on vehicle delivery and any schedule changes.
• Arrived to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
• Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
• Keeps abreast of new products, features, accessories, etc., and their benefits to clients
• Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.
• Maintains high ethical standards in all actions and maintains a professional appearance at all times.
• Demonstrates passion about brand and products.
• Confident in using new media (tablets, social media, etc).
• Assist in other areas of the Sales department and performs other administrative duties, as assigned.
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• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Receive inbound calls including transferred sales leads and calls from current and potential customers.
• Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
• Answer questions about the product details, the company, and issues with account for the customers.
• Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
• Perform basic account maintenance activities.
• Handling and resolving customer complaints.
• Meet Quality Assurance requirements and other key performance metrics.
• Other duties are assigned.
• Answer phones and respond to customer requests.
• Provide customers with product and service information.
• Upsell and switch sell products and services.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Research misapplied payments.
• Other duties as assigned.
Sales and Customer Service Representative of Professional Medica, the exclusive agent of Echosens in Egypt to provide innovative clinical solutions, from 2011 to 2013.
Duties: • Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular calls.
• Calling and sending emails to new customers (doctors or hospitals or medical centres) to present our product.
• Making presentations of the product to doctors.
• Organizing conferences for doctors and other medical staff.
• Keeping detailed records of all contacts.
• Regularly attending company meetings, technical data presentations and briefings.
• Keeping up-to-date with the latest clinical data supplied by the company.
• Monitoring competitor activity and competitors' products.
• Making regularly calls to provide the after sale service.
• Other duties are assigned.
• Excellent communication skills.
• Self-motivated.
• Teamwork
• Committed
• Time management
• Work well under pressure.
• Fast learner.
Word, Excel, PowerPoint and outlook in beginner level.
