Market Research
Unifonic
مجموع سنوات الخبرة :7 years, 5 أشهر
• Proceed from the Go to Market Plan and validate it in the market through defining prospects
based on the number of prospects, their size and the size of the opportunity.
• Present Unifonic to potential clients.
• Qualify inbound and outbound prospects based on size and assigning them accordingly.
• Introduce a penetration approach for enterprise accounts.
• Qualify Marketing Qualified Leads (MQL) to Sales Qualified Leads (SQL) through educational activities and qualification processes.
• Introduce approach to achieve a specific percentage of the commercial department's target from new sales.
• Study new markets and provide feasibility studies to verify company business plans.
• Record prospect information in the Customer Relationship Management (CRM) database.
• Record prospect information in the Customer Relationship Management
Outbound Call Center Agent
Jun 2018 - Apr 2019
• Following call center “scripts” when handling different topics.
• Identifying customers' needs to clarify information; research every issue and providing solutions.
• Making sure that the customer's experience is a positive one.
Inbound Call Center Agent
Sep 2017 - Jun 2018
• Handling customers’ calls/contacts and answering product and service questions.
• Suggesting information about other products and services.
• Handle complaints, troubleshoot problems.
• Prepares product or service reports by collecting and analyzing customer information.
2017
• Understands the client’s needs.
• Draft the Job Application.
• List Prospective candidate (Sourcing and attracting candidates by using the database, social media, etc )
• Shortlist candidates.
• Interview candidate.
• Send for the final interview.
• Follow up on the details of the contract.
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