Riham  Loulou, Project Officer management

Riham Loulou

Project Officer management

Association non-profit organization

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, English literature
Experience
7 years, 10 Months

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Work Experience

Total years of experience :7 years, 10 Months

Project Officer management at Association non-profit organization
  • Lebanon - Beirut
  • My current job since February 2022

Assist regular work plans.
Collects and compiles HR metrics and data from a variety of sources, including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitor’s practices, and other sources.
Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
• Contribute to timely and accurate implementation of the project activities with supporting
documentation and provide solutions to problems and actions in collaboration with
implementing partners where needed.
• Support timely internal reporting.
• Tracking assigned project progress, status, and implementation quality (including field trips as
necessary) based on the project work plans. Assist in the review of project financial and
narrative reports.
Assist in preparing M&E plans, new tools and templates and revise existing ones related to
ensuring high standards of M&E (e.g., progress, quality)
• Initiate, implement, and evaluate activities and sessions including (Awareness sessions, Skills
Trainings, Life Skills, Recreational activities, Community Initiatives, events
• Provide direct supervision and support to CDC trainers in the performance of their respective
duties and ensure the efficient functioning of the project.
• Lead FGDs with beneficiaries to identify activities needed for the CDC on a continuous basis.
• Supervise 1 community group and Follow up on roles and responsibilities of the community
groups and report on their achievements
• Increase community awareness, mobilization, enrolment, and engagement
• Coordinate closely with the Referral to protection assistants
• Coordinate closely and report with the project manager to keep track of targets
• Handle all administrative and financial matters related to the direct reports and the CDC
(Procurement, logistics)

Primary English Teacher at international school lebanon
  • Lebanon - Tripoli
  • April 2015 to September 2020

• Developing and issuing educational content including notes, tests, and assignments. · Supervising classes to ensure all students are learning in a safe and productive environment. · Organizing supplies and resources for lectures and presentations. Delivering personalized instruction to each student by encouraging interactive learning. ·
• Planning and implementing educational activities and events. Ensuring your classroom is clean and orderly. Preparing and distributing periodic progress reports and semester report cards. ·
• To engage students in active, hands-on, creative problem-based learning · To provide opportunities for students to access and use current technology, resources and information to solve problems · To provides opportunities for students to apply and practice what is learned · To engage students in creative thinking and integrated or interdisciplinary learning experiences
• Deliver lessons using a variety of differentiated instructional techniques that are appropriate to the academic level and meet the diverse needs of students · maximize the appropriate use of technology in the classroom as an instructional tool · teach grammar and syntax, vocabulary and word usage and other principles of the English language ·
• Encourage the development of critical thinking skills.

Data Entry Operator at Oxfam
  • Lebanon - Tripoli
  • January 2017 to March 2020

Preparing and sorting documents for data entry
• Organize visit to beneficiaries.
• Prepare, compile, review and share mission’s documents.
• Help the line manager in updating the concerned tools and keeping track of all trainings
conducted by personnel.
• Prepare and follow up on work plan, schedule, and mission.
• Administrative tasks.
• Report to line manager any concern, and/or challenges/obstacles faced.
• Provide assistance to line manager on various HR administrative tasks.
• Responsible to refer cases to social worker.
• Conduct a daily target ofsurveys with cooperative member.
• Filling into assessment using kobo, survey cto.
• Collecting data with proficiency and followed the code of conduct
• Conducting awarenesssession for both children and caregiver
• Reporting and filling inter-agency referral.
• Follow up with cases.
• Receive and transfer files
• Undertake and follow up referral of protection cases internally to GBV case managers
• Data entry on Kobo system, word count system.
• Following all M&E guidelines and procedures.
• Filling Interagency Referral
• Visit field location
• Fill all the questionnaire through applying it into SURVEYCTO-KOBO----
• Entering data into database software and checking to ensure the accuracy of the data that has
been inputted
• Resolving discrepancies in information and obtaining further information for incomplete
documents creating data backups as part of a contingency plan
• Responding to information requestsfrom authorized members
• Create and maintain a filing system for beneficiaries.
• Testing new database systems and software updates
• Verify data by comparing it to source documents
• Develop socialservice programs.Preparing and sorting documents for data entry • Organize visit to beneficiaries. • Prepare, compile, review and share mission’s documents. • Help the line manager in updating the concerned tools and keeping track of all trainings conducted by personnel. • Prepare and follow up on work plan, schedule, and mission. • Administrative tasks. • Report to line manager any concern, and/or challenges/obstacles faced. • Provide assistance to line manager on various HR administrative tasks. • Responsible to refer cases to social worker. • Conduct a daily target ofsurveys with cooperative member. • Filling into assessment using kobo, survey cto. • Collecting data with proficiency and followed the code of conduct • Conducting awarenesssession for both children and caregiver • Reporting and filling inter-agency referral. • Follow up with cases. • Receive and transfer files • Undertake and follow up referral of protection cases internally to GBV case managers • Data entry on Kobo system, word count system. • Following all M&E guidelines and procedures. • Filling Interagency Referral • Visit field location • Fill all the questionnaire through applying it into SURVEYCTO-KOBO---- • Entering data into database software and checking to ensure the accuracy of the data that has been inputted • Resolving discrepancies in information and obtaining further information for incomplete documents creating data backups as part of a contingency plan • Responding to information requestsfrom authorized members • Create and maintain a filing system for beneficiaries. • Testing new database systems and software updates • Verify data by comparing it to source documents • Develop socialservice programs.
Skills: Strategic Communications · Presentations · Data Analysis · Team Building · Team Leadership · Research · Communication

Administrative Assistant at International care
  • Lebanon - Tripoli
  • January 2018 to March 2019

numerated households collecting and recording detailed and accurate data
using a paper based data collection method.
• Document and communicate all emergencies with field personnel, management, and customer
service center
• Compile, verify accuracy and sort information according to prioritiesto prepare source data for
computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Apply data program techniques and procedures.
• Conducted quality control assessments to verify existing Census data and participant provided
data, correcting discrepancies and escalated issues were appropriate.
• Filling the assessment through using Kobo
• Generate reports and perform backup operation
• Coordinate with other data centers.
• Conducted interviews in assigned areas, followed stringent guidelines and confidentiality laws.
• Complied with Privacy and Confidentiality Laws.
•Ensure data collection using MdM monitoring and evaluation tools by performing regular field visits in the PHCCs and during outreach activities, mainly in Bekaa area.
Collect beneficiaries’ feedback and data concerning healthcare access and provision of services (exit and satisfaction surveys, focus group discussions and individual interviews with beneficiaries of services, etc.).
Coordinate with the Health Monitoring Officers on the timeline of all the M&E activities within the PHCC, in liaison with the Program Manager.
Assist in the design, creation, and implementation of different M&E tools including (needs assessment, baselines, On-Site monitoring, Post-Distribution monitoring, surveys, etc.)
Participate in the design of tools used to collect data from the PHCCs and outreach activities (questionnaires, checklists, individual interviews, focus groups, beneficiary satisfaction surveys and exit surveys) in coordination with the program team.
Produce written weekly reports and submit them to the MEAL Manager..Enumerated households collecting and recording detailed and accurate data using a paper based data collection method. • Document and communicate all emergencies with field personnel, management, and customer service center • Compile, verify accuracy and sort information according to prioritiesto prepare source data for computer entry • Review data for deficiencies or errors, correct any incompatibilities if possible and check output • Apply data program techniques and procedures. • Conducted quality control assessments to verify existing Census data and participant provided data, correcting discrepancies and escalated issues were appropriate. • Filling the assessment through using Kobo • Generate reports and perform backup operation • Coordinate with other data centers. • Conducted interviews in assigned areas, followed stringent guidelines and confidentiality laws. • Complied with Privacy and Confidentiality Laws. •Ensure data collection using MdM monitoring and evaluation tools by performing regular field visits in the PHCCs and during outreach activities, mainly in Bekaa area. Collect beneficiaries’ feedback and data concerning healthcare access and provision of services (exit and satisfaction surveys, focus group discussions and individual interviews with beneficiaries of services, etc.). Coordinate with the Health Monitoring Officers on the timeline of all the M&E activities within the PHCC, in liaison with the Program Manager. Assist in the design, creation, and implementation of different M&E tools including (needs assessment, baselines, On-Site monitoring, Post-Distribution monitoring, surveys, etc.) Participate in the design of tools used to collect data from the PHCCs and outreach activities (questionnaires, checklists, individual interviews, focus groups, beneficiary satisfaction surveys and exit surveys) in coordination with the program team. Produce written weekly reports and submit them to the MEAL Manager..

Human Resources Assistant at FNF
  • Lebanon - Beirut
  • August 2017 to January 2018

Generating official internal documents such as offer letters, appointment letters.
Maintaining employees’ files and their documents, benefits, and attendance records.
Creating employee engagement plans, getting necessary budget approval, and initiating activities.
Review and select resumes during hiring processes and update database.
Assist in the coordination of staffing and recruitment processes.
Plan onboarding strategies and perform new employees’ orientation to deliver an exceptional early experience.
Maintain the work structure by updating job requirements and job descriptions for all positions according to HR objectives.

Social Worker-Volunterr at UNHCR
  • Lebanon - Tripoli
  • April 2015 to May 2017

ASSISTING DAY BY DAY ALL THE BASIC PROCEDURE.
• Prepare, compile, review and share mission’s documents
• WRITING REPORTS.
• Conduct an annual certification of policies and procedures for business line owners for verification
of completeness and accuracy.
• Improved the terminals service standards by providing accurate database management,
consistent execution of procedures and timely records retention.
• Nurtured culturally appropriate interactions and connections with team, customer-owners, and
the community with an emphasis on exceptional customer service.
• Provided administrative services including filing, data entry, preparation of company
correspondence, and business documents.
• Examined and re-engineered operations and procedures, formulated policy, and developed and
implemented new strategies and procedures.
• Implemented curriculum, maintained programming and accreditation standards in classrooms,
and addressed parental concerns with excellent customer service.
• FILING OF RECRUITMENT DOCUMENTSUPDATES FILES OF STAFF AND VOLUNTEE.
• WORKING WITH TECHNICAL AND FINANCE TEAMS TO MAKE SURE OF ESSENTIAL PAPERS SUCH AS
ATTENDING PAPER.
. • Coordinate closely and report with the project manager to keep track of targets according to the
Programme.
• Data entry on the Kobo system.
• Perform other duties, as needed or requested by the supervisor
• IMPLEMENTING AN ACTIVE TRAINING WITH NGO TO STUDENTS AND STAFF.
• ATTENDING REGULAR MEETING.
• PLAN MEETINGS, TRAININGS AND WORKSHOPS, AND ASSIST IN RELEVANT INVITATIONS AND
LOGISTICAL PREPARATION.
• SUPPORTING IN ORGANIZING TRAINING OR EVENTS

Human Resources Assistant-intern at Save The Children - Other Locations
  • Lebanon - Beirut
  • March 2016 to May 2017

Provide assistance on general HR queries and follow up actions, to ensure consistent and high quality HR services are delivered to clients.
Provide guidance and on-the-job training to other staff, to support their development and increased knowledge of HR systems and procedures required to perform their duties.
Liaise with other internal units/offices on HR related matters, i.e. payroll, contracts, etc. and provide necessary information in order to enable timely HR services.
Extract and compile HR data on staff recruitment and selection, contractual conditions, entitlements, performance and training requirements, to support analysis and reporting needs.
Provide administrative support in various HR activities in the areas of work allocated by the professional officer including on boarding of new staff members in compliance with relevant processes and procedures.
Maintain confidential personnel records, HR databases and archives, to ensure data and files are accurately stored and updated in compliance with the established standards.
Draft various HR documentation required for the specific area of work (e.g. employment contracts, transfer letters, training-related documents, etc.) ensuring accuracy and meeting established deadlines.
Use HR management systems for entering and updating a variety of HR data including assistance in monitoring various deadlines (e.g. contract expiration, PACE, etc.), ensuring compliance with the established deadlines and accuracy of HR data.

Education

Bachelor's degree, English literature
  • at Lebanese University
  • January 2022
Master's degree, Adult Education
  • at American University Of Beirut
  • January 2022
Master's degree, Administration And Business Administration
  • at Arab Open University - Lebanon
  • May 2020

Specialties & Skills

Customer Service
Administration
Communications
Human Resources
Management
negotiation
procurement
project estimation
planning
flexibility
teamwork
Technical writing
communication
Time management
leadership
purchasing
microsoft powerpoint
accounting
reconciliation
customer service
minutes
operation
problem solving
Recruitment Operations
Organizational Development
Sourcing
Performance Management
Office Administration
Office Operations
Staff Scheduling
Office Work
Office Management
Logistics
Team Management
Annual Reports
Marketing
Key Account Management
Quantity Surveying
Microsoft Office
Administration
Management
Data Entry
Recruitment
Microsoft Excel

Social Profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert
French
Beginner