Administrative Supervisor
Baker Tilly Middle East
Total years of experience :19 years, 8 Months
Key Deliverables:
▪ Maintaining files and records so they remain updated and easily accessible.
▪ Sustaining and updating company databases and organizing a filing system for important and confidential company documents.
Keeping records of interactions and transactions of customers; details of customer complaints, inquiries, and comments.
▪ Managing a team of customer service representatives in dealing with complaints and inquiries.
▪ Skillful in planning and controlling all administrative processes for the company, ensuring smooth and efficient functioning of
the section by coordinating activities and streamlining the flow of information to achieve departmental goals.
▪ Involving in customer relations and communication accelerates the resolution of the customer's problems and complaints.
▪ Preparing reports and presentations with statistical data, as assigned.
▪ Playing a stellar role in handling Health insurance for the employees, health insurance renewal, approval from the insurance
company, reimbursement of an insurance claim, etc.
▪ Playing a crucial role in managing insurance of all the vehicles in the company fleet and ensuring to renew on time and follow
up with insurance company to register claims in case of any accident and with the workshop as for the repair and periodic
maintenance. Responding promptly to customer inquiries.
▪ Assuring to register each vehicle SALIK tag and top up accordingly to the available balance to avoid fines.
▪ Looking after Etisalat, DEWA, SEWA bills and ensure to pay on time to avoid any disconnection.
▪ Carrying out the procurement of office furniture/stationary/printing and coordinating with suppliers according to the
requirement; maintaining the office and coordinating with the suppliers in case of any repair or maintenance required in office
equipment and any other properties if necessary.
▪ Accountable for facilitating various staff issues, from meeting management, letter issuance, spot review, performance
management support, etc. Managing the invoicing and accounting matters of the Department. Assists with the preparation of
the Department's budgets. Arranging for vetting, approval, payment, and receipt of all bills.
Promoted the company brand to critical buyers and customers, ensuring current and appropriate knowledge.
▪ Successfully drove business and ensured sustained growth, focusing on achieving sales targets and new markets.
▪ Efficaciously expanded business reach and proactively created new sales leads and opportunities.
▪ Constantly interacted and networked with prospects and maintained vital business relationships.
▪ Augmented business services to maximize growth potential through market streams not previously recognized.
Held accountable for handling a team of administration/H.R. professionals to achieve objectives.
▪ Delivered a range of H.R. services to employees from joining to the expiry of the contract and assisted in all employment matters.
Provided a range of H.R. services to support the end to end employee experience in all departments, including Commercial,
Ground Services, and Cargo.
▪ Worked with H.R. queries from Head Office and Regional Office in coordination with Local Managers.
▪ Developed H.R. documentation for recruitment, promotions, appointments, and salary reviews.
▪ Followed-up of recruitment procedure in coordination with Local Managers.
▪ Assured appropriate induction and onboarding of new staff.
▪ Prepared H.R. reports required by Regional H.R. Management
▪ Steered an array of activities such as:
o Follow up and coordinate employee Annual Leave Balances, sick leave, updates in Oracle, and maintain Personal Files.
o Assure smooth implementation of H.R. and Administration policies
o Direct travel hotel bookings for H.R. Management. Answering correspondence, setting up conferences/workshops, travel,
budget, payroll, explaining policies, coordinating support services, etc.
o Collect monthly payroll data in coordination with accountant consultant
Supported in Department specific tasks (e.g., update and maintenance of records, I.T. systems, databases, etc.), functions, and
other special projects as required. Managed/recorded incoming - outgoing mail/Handled confidential faxes and other official
correspondence using Microsoft SharePoint application.
▪ Purchased required spares parts for maintenance of equipment
▪ Prepared all purchase documentation through the JD-Edwards system.