Riju Mathew

Oversee daily operations and logistics across Dubai, Sharjah, and Abu Dhabi branches. Manage
administrative tasks, customer coordination, and contract processing through UAE government
platforms such as TARS, ensuring accuracy and compliance.
Accomplishments:
Streamlined daily operations across Dubai, Sharjah, and Abu Dhabi, improving workflow efficiency
and service delivery.
Successfully processed and managed government contracts through TARS, ensuring full
compliance with UAE regulations.
Enhanced coordination between operations, logistics, and customer service teams to achieve
fasterturnaround times.
Supported fleet and logistics management, reducing delays and optimizing vehicle utilization.
Maintained accurate documentation and reporting, contributing to improved audit readiness and
transparency.
Consistently met performance targets and ensured customer satisfaction through prompt issue
resolution.
Assisted in training and guiding new administrative staff on operational procedures and system
use.

Delivered high-quality customer support and front-line service in a fast-paced environment, handling
inquiries, complaints, and service requests efficiently. Coordinated with internal teams to resolve
issues promptly and ensure client satisfaction. Maintained accurate records, processed service
documentation, and supported operational activities across Dubai and Sharjah. Recognized for
professionalism, communication skills, and commitment to providing excellent customer experiences.
Accomplishments:
Delivered high-quality resident support, managing inquiries, issues, and service requests with
accuracy and efficiency.
Coordinated resident communications via email, phone, and in-person, ensuring clear information
flow and documentation.
Managed maintenance scheduling and follow-ups, maintaining organized records for timely service
resolution.
Assisted in onboarding new residents, handling essential documentation and sharing community
protocols.
Organized and supported community events, fostering engagement and coordinating logistics.
Collaborated with property management to improve service standards, streamline processes, and
address resident concerns

Provided exceptional customer support for North American clients, addressing inquiries,
troubleshooting issues, and resolving complaints efficiently. Handled high volumes of customer
interactions while maintaining accuracy and professionalism. Documented and tracked service
requests, ensuring timely follow-ups and adherence to company policies. Recognized for strong
communication skills, problem-solving abilities, and delivering a consistently positive customer
experience.
Accomplishments:
Resolved customer inquiries efficiently across phone, email, and chat, ensuring a smooth customer
experience.
Maintained precise records of interactions, showcasing strong documentation and data
management skills.
Supported order tracking and logistics coordination, ensuring timely resolutions for shipment
issues.
Applied problem-solving to handle escalations, driving customer satisfaction with effective
solutions.
Collaborated with internal teams to enhance processes and address recurring issues.
Adhered to quality standards and compliance, demonstrating accuracy and attention to detail.
Contributed feedback to improve workflows, supporting continuous improvement in service
operations.