Rijul Kala

Sr travel consultant at Carlson Wagonlit Travel

• India - Delhi
• March 2014 to September 2017

• Managing air travel of our client Accenture all over the world.
• Responsible for providing solutions on technical and process related queries
• Collect data of disputed transactions and identify process bottlenecks and providing effective solutions
• Analyze and understand the operational impacts and opportunities for technology changes
• Liaise with Airlines/GDS/Suppliers/Support teams to continuously bring improvement in the process
• Responsible for doing Root Cause Analyses/Virtual Stream mapping of processes to continuously bring improvement and increase efficiency in the process by the data provided.
• Handling client escalations for the process.
• Maintaining service-level agreement and updating Standard Operating Procedure of the process

• January 2013 to

Looking after all travel arrangements for our client OMAXE group(NGO) from booking conference halls, hotels, transportation, flights & all 3-course meal while on a city tour.

• to

Skills & Abilities
Sales
Responsible for generating revenue from our preferred partners by shifting the sales from non-preferred.
Had a major role in increasing the share of our most preferred partner British Airways to 62% from 45% and had exceeded the target.
Awarded multiple times for increase in sales of our preferred partners
DIgital Marketing
Ranking Websites, Blogs, YouTube videos on SERP
Hands on with SEO, SEM, SMO, SMM
Content & Brand Marketing
Analysis using Google Analytics
Google AdWords’ managing all types Ad Campaigns, conversion tracking, bid automation, bid adjustment.
Ranking your ad above other ads through quality score
AdSense, Affiliate marketing
Communication
Delivering presentations for various projects to our team for streamlining the process & training

• to

GDS Sabre, Amadeus.
Leadership
Led a team of 8 travel councilors for fast and good quality of air travel arrangements for the client.
Following the Accenture’s SOP with the traveler within the policy and training agents in updates.
Training a new travel councilor about all the process knowledge and the SOP

Managing air travel

• to

of our client Accenture all over the world.
Responsible for providing solutions on technical and process related queries
Collect data of disputed transactions and identify process bottlenecks and providing effective solutions
Analyze and understand the operational impacts and opportunities for technology changes
Liaise with Airlines/GDS/Suppliers/Support teams to continuously bring improvement in the process
Responsible for doing Root Cause Analyses/Virtual Stream mapping of processes to continuously bring improvement and increase efficiency in the process by the data provided.
Handling client escalations for the process.
Maintaining service-level agreement and updating Standard Operating Procedure of the process