ريال Kala, Sr travel consultant

ريال Kala

Sr travel consultant

Carlson Wagonlit Travel

البلد
الهند - دلهي
التعليم
الثانوية العامة أو ما يعادلها, Economics
الخبرات
3 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :3 years, 7 أشهر

Sr travel consultant في Carlson Wagonlit Travel
  • الهند - دلهي
  • مارس 2014 إلى سبتمبر 2017

• Managing air travel of our client Accenture all over the world.
• Responsible for providing solutions on technical and process related queries
• Collect data of disputed transactions and identify process bottlenecks and providing effective solutions
• Analyze and understand the operational impacts and opportunities for technology changes
• Liaise with Airlines/GDS/Suppliers/Support teams to continuously bring improvement in the process
• Responsible for doing Root Cause Analyses/Virtual Stream mapping of processes to continuously bring improvement and increase efficiency in the process by the data provided.
• Handling client escalations for the process.
• Maintaining service-level agreement and updating Standard Operating Procedure of the process

  • يناير 2013 إلى

Looking after all travel arrangements for our client OMAXE group(NGO) from booking conference halls, hotels, transportation, flights & all 3-course meal while on a city tour.

  • إلى

Skills & Abilities
Sales
Responsible for generating revenue from our preferred partners by shifting the sales from non-preferred.
Had a major role in increasing the share of our most preferred partner British Airways to 62% from 45% and had exceeded the target.
Awarded multiple times for increase in sales of our preferred partners
DIgital Marketing
Ranking Websites, Blogs, YouTube videos on SERP
Hands on with SEO, SEM, SMO, SMM
Content & Brand Marketing
Analysis using Google Analytics
Google AdWords’ managing all types Ad Campaigns, conversion tracking, bid automation, bid adjustment.
Ranking your ad above other ads through quality score
AdSense, Affiliate marketing
Communication
Delivering presentations for various projects to our team for streamlining the process & training

  • إلى

GDS Sabre, Amadeus.
Leadership
Led a team of 8 travel councilors for fast and good quality of air travel arrangements for the client.
Following the Accenture’s SOP with the traveler within the policy and training agents in updates.
Training a new travel councilor about all the process knowledge and the SOP

Managing air travel
  • إلى

of our client Accenture all over the world.
Responsible for providing solutions on technical and process related queries
Collect data of disputed transactions and identify process bottlenecks and providing effective solutions
Analyze and understand the operational impacts and opportunities for technology changes
Liaise with Airlines/GDS/Suppliers/Support teams to continuously bring improvement in the process
Responsible for doing Root Cause Analyses/Virtual Stream mapping of processes to continuously bring improvement and increase efficiency in the process by the data provided.
Handling client escalations for the process.
Maintaining service-level agreement and updating Standard Operating Procedure of the process

الخلفية التعليمية

الثانوية العامة أو ما يعادلها, Economics
  • في Venkateshwara College (Delhi University)
  • يناير 2011

Economics, Elective English

الثانوية العامة أو ما يعادلها,
  • في he army public school
  • يناير 2008

Economics, Business studies & Accountancy

الثانوية العامة أو ما يعادلها,
  • في Indian Institute of Travel Managemen

courses: Google Analytics certified Google AdWords certified Completed Cultural Tourism Module

الثانوية العامة أو ما يعادلها,
  • في Digital Technology Institute

courses: Holder of Certificate in English (

الثانوية العامة أو ما يعادلها,
  • في Ivy Pro School

courses: certification of Business Analytics

الثانوية العامة أو ما يعادلها,

courses: Advance Excel+ Macro+ VBA+ Dashboards •Analytic Problems solving

Specialties & Skills

Search Engine Submission
Google Analytics
Google Adwords
Digital Marketing
ACCOUNTANCY
AUTOMATION
CONTENT MANAGEMENT
CONVERSION
COUNCIL
CUSTOMER RELATIONS
ECONOMICS
LEADERSHIP
ADVERTISING

اللغات

الانجليزية
متمرّس