Customer Service Executive
House Of Parmar
مجموع سنوات الخبرة :15 years, 0 أشهر
Responsibilities:
Confer with brand and marketing managers in order to determine the company’s marketing needs.
Plan and strategize social media campaigns and strategies.
Check and respond to comments on social media platforms.
Build effective relationships with customers and industry professionals.
Monitor and track online reviews.
Participation in relevant meetings and hands-on with each brand’s short and long term requirements & objectives.
Grew customer territory through effective analysis, tracking and following up of leads.
Used customer data and insights to gain extensive sales revenue streams.
Build effective relationship with existing and potential customers.
Performed research in order to determine audience preferences.
Minimized customer disconnects and persuade to remain with us by offering them complimentary services.
Maintained great relationship across several departments to ensure customer’s queries has been solved in timely manner.
Helped company attain the highest customer reviews on Google and recommendation on Facebook.
Achievements:
Attained average google rating of 4.9 stars across all the brands, improved from 3.7 stars in a given year to 4.9 stars the following year that conversion growth increased the revenue by almost 137%.
Retained VIP clients by providing them with incentives and discounts.
Received Employee of the month two time in a single Calendar Year.
Responsibilities:
Obtain patient history and schedule appointments. Refer patients to appropriate care services.
Verify patient’s insurance information to determine eligibility.
Answering the queries of customers and forwarding their request & complaint to the clinic and hospital.
Outbound call to 30 plus customers to reschedule their appointment if they miss it.
Customer satisfaction during every call.
Resolving maximum queries and providing end to end resolution.
Co-ordinating with Clinics and Hospitals to ensure quality service and faster resolution.
Achievements:
Recognized by the Management as the best customer service representative.
Attained Employee of the Month Award 8 times in two years.
Explicitly responded 120+ customer calls per day.
Trained 6 new customer service representatives (OJT).
Responsibilities:
Review the statuses of all assigned patient accounts to determine credits and debits.
Analyze accounts receivable solutions, by effectively communicating with payers.
Perform patient billing and reporting activities, keeping in mind both timeliness and accuracy.
Ensure that all obtained payments were properly posted into the hospital database.
Contact insurance companies to determine the statuses of unpaid claims and reimbursements.
Review direct write-offs, and monitor the status of bad debts to ensure that a clear picture is
derived.
Work on correspondence which we receive from patients and insurance company.
Interact with Doctors and practice managers to ensure that we are working in the right direction.
Follow up with patients to ensure that they pay their debts on time, providing them with easy
payback options.
Coordinate with collection agencies to collect outstanding claim amounts and determine
appropriateness for perusing legal remedies.
Worked on denied claims from EOB, resubmission of claims for payment.
Achievements:
Promoted to SME in 7 months owing to excellence in delivering excellent client service.
Trained 9 new patient financial service representatives.
Successfully handled 2800+ accounts every month, without a single complaint from any patient in 2
years.
Responsibilities:
Worked for Barclays Bank a leading Bank in UK.
Attending calls for Liabilities, Assets and Commercial.
Answering customer queries and forwarding their request and complaint to the concerned team.
To end the call in a win win situation for Company as well as customer.
To ensure that the customer has a lasting impact of the conversation.
To provide first call resolution to customers.
Selling add on plans to customers if they meet the requirement.
To ensure that all parameters on the quality sheet are met at various stages of the call.
To maintain a normal conversation with the client and sound friendly in order to gain the customers trust.
To make sure that the customer lists down his problems so that I can offer solutions after listening to him.
Responsible to maintain service level and ensure every call is attended within the Threshold.
Achievements:
Catered to over 250 customers within a day in the event of increased rush due to approaching
Christmas holidays.
Assist with scheduling and supervision on the floor.
Managing Supervisory calls and offering floor support.
Responsibilities:
Organize to-be-called lists and make telephone calls to new customers to provide them with product information.
Provide customers with detailed information on features and benefits of offered product using
strong, clear voice with high energy.
Convince customers to make informed purchasing decisions, based on provided information using
customer focused mentality and positive attitude.
Respond positively to customers’ inquiries and concerns by following company protocol.
Create and maintain logs of conversations transpired with customers according to established
procedures.
Generate viable sales leads and pass them on to the sales department for perusal.
Create and update customers’ information in the database on a regular basis.
Achievements:
Attained 100% sales goals between the years 2010 and 2011.
Earned the ‘Sales Executive Award’ twice in a year.