Assistant Manager-Receivables & Collections
Dubai International Financial Centre Authority
Total years of experience :20 years, 7 Months
• Handled approximately 400 plus clients including retail clients.
• Processed an average of 200 invoices per month.
• Maintaining up-to-date billing system.
• Generate and dispatch invoices on timely basis.
• Follow up on collection of payments on regular basis.
• Renegotiated payment terms with Customers.
• Carrying out billing, collection and reporting activities according to specific deadlines.
• Calculate figures such as discounts, percentage allocations and credits.
• Customer account reconciliation.
• Verify details of transactions, including funds received and total account balances.
• Monitor customer account details for non-payments, delayed payments and other irregularities.
• Process and issue credit memos after research has been completed.
• Resolve payment discrepancies.
• Effectively deal with customer account queries / complaints, including liaising with other departments, to ensure they are brought to a satisfactory conclusion. Ensure all customer queries are logged and recorded
• Set up the new customer accounts on Company ERP
• Establish an agreed credit limit with the Finance Manager/Finance Director for the new accounts
• Plan and organize activities of credit / customer set up team to ensure file reviews are completed timely / accurately
• Suggested process improvements to secure prompt and regular receipts for the organization.
• Issuance of Notices on regular intervals towards non-payment of outstanding dues, in coordination with the legal department.
• Attend to customer queries on personal front thru regular meetings with the clients, via emails and on telephones.
• Maintaining communication with the clients on regular basis to make sure that the clients are satisfied with our services and try to resolve the issues, if any on timely manner.
Handling task related to Receivables, Payables and Ad-Hoc activities
Receivables
• Preparing Customer Invoices on regular basis.
• Follow up on collection of payments for all accounts by contacting the customer by phone, email, written correspondence, and meeting the client personally.
• Preparing and maintaining customer’s monthly reconciliation statement.
Payables
• Ensuring that the payment of invoices is completed within a timely manner and in accordance with payment terms.
• Identifying invoices that are overdue or have not been received.
• Matching invoices to the relevant receipts.
• Making and receiving telephone calls to and from suppliers on different queries.
• Reconciling suppliers accounting transactions on regular basis.
Ad-Hoc Activities
• Filing of all important documents and all the related invoices.
• Oversee daily operations .
• Draft correspondence for customers and suppliers.
• Preparing Invoices related to Rent, Events, License Renewal, Govt Services etc.
• Perform billing, payment allocation, collection and activity reporting following established protocols, to tight deadlines.
• Maintain up-to-date billing system and customer files.
• Monitor customer account details and identify and investigate non-payments, delayed payments and other irregularities.
• Complete account reconciliation and process adjustments.
• Organise recovery system and initiate collection efforts.
• Generate customer outstanding statement on weekly basis.
• Assisted Manager with month end closing.
• Meetings with the Customer on regular basis to solve their queries.
• Managed Accounts Receivables, Payables, Inventory Control, Administrative duties.
• Preparing Customer Invoices, dispatching, and follow-up on payments.
• Making payments to the suppliers as and when due for the same.
• Reconciliation of Vendor and Supplier accounts on regular basis.
• Bank Statement Reconciliation on monthly basis.
• Coordinated monthly payroll functions.
• Administered online banking functions.
• Monitoring company expenses and cost cutting where required.
• Complete Inventory control on monthly basis, visits to the store houses to check on the physical stocks and maintain control on the stocks.
• Managed Internal and External mail functions.
• Performed general office duties and Administrative tasks.
• Scheduled client appointments and maintained up-to-date confidential client files.
• Handled petty cash, floats and expenses.
• Handled large amount of paper works and data.
• Communication with the colleagues related to day to day work.
• Worked within a busy office environment and supported office teams in order to ensure the smooth running of day-to-day activities.
• Assisted in clearing the back log towards Invoicing of Customer Invoices and Inventory Control.
• Assisted in Customer Service in the Showroom.
• Attending to the customer queries and solving the issues accordingly.
• Correspondence with the Investors, Banks, Brokers, SEBI, Stock Exchange and also other Investor Relation Centres, related to pre-issues and post issues of RPPL & RPEL shares.
• Handled the queries of the Investors by meeting the customer personally and resolving the same within the given time frame.
• Handled queries related to non-receipt of the share certificates, duplication of the certificates issued, damaged certificates received and the replacement of the same, incorrect name or address and the correction of the same and re-issuance of the certificates, duplication of master folio number and the investigation of the same and resolving the query on priority basis.
• In-charge of all the printed Share Certificates of customers.
• To keep control on the issuance of certificate and checking on the duplication of the certificates and maintain proper record of all the certificates issued.
• Handled customer queries over the phone and through correspondence.
• Monthly checking of number of certificates issued and dispatch of the same to the actual shareholder.
• Correspondence with the Investors, Brokers and other Investor Related Centres towards the issuance of Shares and Debentures.
• Handled Customers at the front office towards their queries related to non-receipt of share certificates, duplication of certificates issued, damaged certificates received and replacement of the same, surrendering of the certificates and others.