Customer Care Specialist
Dubai First
Total years of experience :14 years, 7 Months
Provide customers with information to address inquiries regarding products and services
Deal with and help resolve any customer complaints
Handling customer in accordance with company guidelines
Problem resolution or escalation to concerned authorities
Cross selling the company's products and services to customers
Help in generating sales leads.
Bringing sales to the company
Lead generation
Metting with business prospects
Organization-partnerships relationship handling
Client relationship management
Partner client handling
Proposal writing for In Soft Solutions
Communication within the organization and its partners
Organizing trainings and events for sales team and other employees to understand business better
Providing effective interaction with company partners while getting business opportunities and learning .
Providing latest updates and organizational wins
Conducting meetings to streamline the process
Regular and structured monitoring progress of employees
Analyzed and planned existing business operations and management.
Strategic management of clients
Checking for performance levels of employees
Pointing out deficient areas of the company
Responsible regarding staff issues.
